Blog

Time Tracking for IT: 101

Time Tracking 101 -- Why and what to track for MSPs

Time tracking is one of those things that everyone is expected to know but few really talk about. I saw a discussion about this pop up on reddit this week and while the discussion hasn’t had a ton of interaction just yet, I thought it might be worth to take a closer look at the art of time tracking for IT and some basics on what you should be tracking and why. Billable Time vs Actual Time The first issue you’ll bump into is the difference between billable time and actual time. Billable time is the increments in which you bill to your client. Actual time is the time that your techs record that they actually worked on a ticket. Billable time shows up on invoices to clients, while actual time shows up on time cards in your accounting software. Even if you are a flat rate IT provider it…

Read More

5 Step Patch Management Health Checkup

With yet another Wannacry scare out in the wild it is a good time to take a second and check if your machines are patching properly. Many of our partners take advantage of our automatic patch policies but they aren’t available across all of our servers and not all of our partners are even using…

Mailprotector For Email HIPAA and Other Compliance Standards

This is a question we get a lot here at Virtual Administrator. Does Mailprotector work with X Compliance requirement. Could be HIPAA, could be a certain datacenter or other industry compliance. It is important to know what you are getting and what you aren’t getting with Mailprotector. In fact, almost all security and compliance questions…

Bracket — The Service That Sells Itself

Bracket email encryption is an awesome service because of how easy it is to use. But there is an added benefit to how Bracket operates because of how visible it is. Many IT related services try their best to stay out of the way and hum quietly in the background, but not Bracket. Bracket is…

Secure Your Endpoint Admin User Account Without Locking Out Your End-Users

The constant struggle between giving end-users control without giving them the ability to blow up their machines has been the bane of Managed Services for decades now. It seems like there are a thousand ways to lock up a machine but few offer the freedom of allowing clients to do what they wish while still…

Etiquette For The Easiest Mail Encryption Service In The World

One of the most popular offerings we have right now is Mailprotector’s Bracket Email Encryption service. And for good reason, Since its release Bracket has gotten so popular because it allows you to send encrypted messages without the need for a username / password or the requirement to download special software or install certificates on…

Putting Kaseya Into Stealth Mode (Hide Kaseya From End User)

Tired of answering your client’s questions about “What is Kaseya?”, “What is this icon?”, etc. Then stealth mode might be for you. Use the following guide to completely hide Kaseya from the end user so you can still do your work without worrying your client about the software choices you are making to provide your…

CloudJumper 3 Years Later

It is hard to believe that it has been 3 years since we announced our “MSP 4.0” model to the world. Our partnership with CloudJumper has been one of quiet resiliency over the last three years. But we have been taking a close look internally at the service and if it has been worth it…

Announcing Our Dell Warranty Check Agent Procedure

Kyle, our scripting guru has come up with something truly special for all of us this week. We’re releasing a new script which is available now at ClubMSP and on our Kaseya servers to check and update Dell Warranty information on all Dell endpoints checking into Kaseya. Why Use a Script Like This? The benefits…

The Spectre/Meltdown Fiasco Continues

The fallout continues from Intel’s Spectre firmware update coupled with Microsoft’s patch cycle. Microsoft just released a new patch that disables Intel’s firmware update citing random reboots as an issue with the Spectre patches. So, where do we stand now? While Spectre and Meltdown are considered pretty massive security flaws, there aren’t any reported exploits…

State Of The Union: 2 Factor Authentication

2018 is bringing an exciting change for us here at Virtual Administrator. 2 Factor Authentication has been the most requested feature addition to our servers for months now. We’ve been working hard behind the scenes to figure out how to make this work reliably for our partners. We have finally set up a new 2FA…