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How to Keep Windows 10 Versions Current Using Kaseya RMM

Windows 10 Update Script

One of the questions we consistently get asked is “Why is my version of Windows 10 not up to the latest feature release?”. The answer is simply that Microsoft doesn’t push these feature updates out via the traditional patch management process, so all your patches can be up to date, and you can still have an old version. So, the next question is always “Well then, how do I update them?”. The answer to this is a little more complicated, and I am hoping that this blog post will help you. I. First step is identifying the machines that are out of date. There are a few of ways to do this. 1. Look at the OS Version field The standard Kaseya audit records the OS Version, which contains a “Build” number. The problem is that build number is not what you commonly see mentioned out there. More commonly we…

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Announcing Our Dell Warranty Check Agent Procedure

Kyle, our scripting guru has come up with something truly special for all of us this week. We’re releasing a new script which is available now at ClubMSP and on our Kaseya servers to check and update Dell Warranty information on all Dell endpoints checking into Kaseya. Why Use a Script Like This? The benefits…

The Spectre/Meltdown Fiasco Continues

The fallout continues from Intel’s Spectre firmware update coupled with Microsoft’s patch cycle. Microsoft just released a new patch that disables Intel’s firmware update citing random reboots as an issue with the Spectre patches. So, where do we stand now? While Spectre and Meltdown are considered pretty massive security flaws, there aren’t any reported exploits…

State Of The Union: 2 Factor Authentication

2018 is bringing an exciting change for us here at Virtual Administrator. 2 Factor Authentication has been the most requested feature addition to our servers for months now. We’ve been working hard behind the scenes to figure out how to make this work reliably for our partners. We have finally set up a new 2FA…

Meltdown – Look Before You Leap

UPDATE 1-12-2018 Two scripts were updated to new versions. They are linked in the original article below. Update to add link to this week’s patch blog. ~~~~ If you aren’t living under a rock I’m sure you have seen the recent news surrounding Intel and virtually every other CPU manufacturer in existence. The two security…

$10 / User IT Service? The MoviePass Argument

Earlier this week there was a huge announcement made by the company MoviePass. For those unfamiliar with the service, MoviePass offers all-you-can watch movie tickets (with a few stipulations) for one monthly price. It sounds mighty familiar to the MSP’s mantra of “All-you-can-eat” service contracts. However, at the beginning of the week, MoviePass did something…

Why Your Helpdesk Never Seems To Be Able To Catch Up (The Phoenix Project)

From where I come from in the world of consulting, you are either suffering from too much work or too little. As I have worked with MSPs over the last decade, I can say that the same is very true here in IT as well. We often blame our sales efforts for the issue of…

Kaseya Live Connect (KLC) doesn't work after upgrade

After a Kaseya server upgrade, (or often after any upgrade/patch), we get some tickets regarding the inability to access machines via KLC.   If you experience this, follow the following steps, and it will generally solve your issue.  Make sure the agent has upgraded to the latest version –   The Kaseya servers now auto-update agents, however…

Opinion: What To Do With Your MSP When Your Life Falls Apart

The trials of personal life will ebb and flow over time. Most days are pretty normal, but occasionally it seems like the universe conspires against us in the worst ways possible. It could be the loss of a loved one, illness, relationship issues, injury, money problems, children problems, any number of personal events which can…

Giving clients remote access to their systems using Kaseya

Ever have a client that needed emergency or occasional remote access to their system?  There really wasn’t much you could do, short of setting up an account for them with a commercial remote control vendor like GoToMyPC, TeamViewer, or LogMeIn.    Kaseya has always had a feature that allowed you to grant access to a customer,…

Why Can't MSPs Ever Seem To Sell Cloud Services?

Cloud Services and Managed Services seem like they would be two products that work hand in hand to provide a killer experience to your clients. By coupling cloud and managed services you can cover your client end-to-end from email, document sharing, remote access, and more. More often, though, it seems that, at least from a…