These days it can be difficult to see the difference between real and fake emails. Spammers, hackers, and phishing have gotten more and more sophisticated. Now, instead of sending casual “You got money from a Nigerian prince” emails, malicious senders are starting to research their targets and send much more believable emails. They’ll probe for real email addresses or buy lists off the dark web and start to send messages throughout organizations as if they are internal messages. By faking as if they are part of the same organization sometimes they can trick people into doing things thinking they are just doing something for a co-worker or a boss. Most of the time spam filters will block attempts like this, especially if you are using a strong SPF record. However, most people don’t employ a hard block on SPF fail, instead they opt for a soft fail which means sometimes…
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Setting up a Review Gate to create social proof and authority for your MSP.
If you were to look at MSPs (or just small businesses as a whole) you would probably find most lack refinement in terms of customer follow-up, collecting testimonials, and spotting and resolving unhappy clients. It is very easy to move on to the next thing on your agenda at the end of a customer…
When to (NOT) Outsource Your Helpdesk
For those of you who don’t know, we worked as a channel partner with Live Virtual Helpdesk for several years in the past. They are a good helpdesk solution and we still forward partners to them when they’re considering outsourcing or augmenting their internal helpdesk. I still get calls even though we stopped directly offering…
The First Employee Most MSPs Hire and Why it is the Wrong Choice
If you are running a small MSP and are feeling overwhelmed, you are not alone. Most of us get into Managed Services because at some point someone told us that we seemed pretty good at fixing computers and maybe we could make a living doing that. Fixing computers is fun…. Or at least it used…
Things to consider when getting your first PSA
One of the first major decisions every MSP must face is what to do with all the information they collect, and how to track and bill for the tasks that their clients need. Relying on email and calendar entries, or scribbling down phone numbers and IP addresses on various unlabeled sticky notes strewn around the…
Mailprotector – How to control Address-Discovery with on-premise Exchange
One of the challenges of mail filters is managing users. Mailprotector gives you 4 ways to create user accounts: Manual creation – Whenever you have a new email user, alias, or distribution group, you need to sign into the console and add the user. This is a 5 minute process, but you have to remember…
Slow/Inaccurate Kaseya Patch Scans with Windows 7 SP1
To avoid problems with patching Windows 7 SP1 machines, Virtual Administrator is recommending running both of these agent procedures on all Windows 7 SP1 machines that have older versions of the Windows Update Client. Those of you that are on VA’s on-prem KServers, can locate the scripts in the VA Scripts-> Patch Deployment folder. Everyone…
Managing firewalls with a GMS MySonicWALL sub-account
GMS Firewall Registration In order to fully manage your firewall through SonicWALL’s GMS the firewall needs to be registered in the GMS’ MySonicWALL account or an account associated with that account – i.e. a GMS MySonicWALL sub-account. (see our previous blog post: “4 Reasons you should register your SonicWall firewall with GMS” ) When a…
[Webinar Replay] How to run a successful Workspace as a Service (WaaS) program
Scott Bechtold from CloudJumper was willing to spend some time with our partners and do a Q&A style webinar where he answers all kinds of questions related to running a Workspace as a Service program. Learn Scott’s experience pricing the workspaces, finding new clients, selling the benefits of a service such as this, and more.…
Auditing GPO policies in Kaseya for “Authenticated Users” for patch KB3159398
In our last newsletter on Patch Friday, we talked about denying patch KB3159398 because of the problems it would generate for you if you have a GPO that maps drives or printers. (If you missed this, you can review this InfoWorld article. ) We were unsuccessful in coming up with a working script that would…
[Webinar Replay] How to price and package a WaaS solution (Workspace as a Service)
Thanks for being on the call everyone! Here is a video replay along with supporting documentation for the webinar we just did on Pricing and Packaging a Workspace as a Service offering! Please note that pricing included in this webinar and in the linked documents on this page are subject to change and may not…