In our continuous effort to enhance the toolkit of Managed Service Providers (MSPs), we at Virtual Administrator are excited to announce the release of our newest batch of Agent Procedures. These scripts are designed to give you the power to enable or disable the password manager across the most widely used browsers: Chrome, Edge, and Firefox. Understanding the diverse needs of MSPs, we’ve developed both browser-specific and all-in-one solutions to cater to every scenario.
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Putting Kaseya Into Stealth Mode (Hide Kaseya From End User)
Tired of answering your client’s questions about “What is Kaseya?”, “What is this icon?”, etc. Then stealth mode might be for you. Use the following guide to completely hide Kaseya from the end user so you can still do your work without worrying your client about the software choices you are making to provide your…
CloudJumper 3 Years Later
It is hard to believe that it has been 3 years since we announced our “MSP 4.0” model to the world. Our partnership with CloudJumper has been one of quiet resiliency over the last three years. But we have been taking a close look internally at the service and if it has been worth it…
Announcing Our Dell Warranty Check Agent Procedure
Kyle, our scripting guru has come up with something truly special for all of us this week. We’re releasing a new script which is available now at ClubMSP and on our Kaseya servers to check and update Dell Warranty information on all Dell endpoints checking into Kaseya. Why Use a Script Like This? The benefits…
The Spectre/Meltdown Fiasco Continues
The fallout continues from Intel’s Spectre firmware update coupled with Microsoft’s patch cycle. Microsoft just released a new patch that disables Intel’s firmware update citing random reboots as an issue with the Spectre patches. So, where do we stand now? While Spectre and Meltdown are considered pretty massive security flaws, there aren’t any reported exploits…
State Of The Union: 2 Factor Authentication
2018 is bringing an exciting change for us here at Virtual Administrator. 2 Factor Authentication has been the most requested feature addition to our servers for months now. We’ve been working hard behind the scenes to figure out how to make this work reliably for our partners. We have finally set up a new 2FA…
Meltdown – Look Before You Leap
UPDATE 1-12-2018 Two scripts were updated to new versions. They are linked in the original article below. Update to add link to this week’s patch blog. ~~~~ If you aren’t living under a rock I’m sure you have seen the recent news surrounding Intel and virtually every other CPU manufacturer in existence. The two security…
$10 / User IT Service? The MoviePass Argument
Earlier this week there was a huge announcement made by the company MoviePass. For those unfamiliar with the service, MoviePass offers all-you-can watch movie tickets (with a few stipulations) for one monthly price. It sounds mighty familiar to the MSP’s mantra of “All-you-can-eat” service contracts. However, at the beginning of the week, MoviePass did something…
Why Your Helpdesk Never Seems To Be Able To Catch Up (The Phoenix Project)
From where I come from in the world of consulting, you are either suffering from too much work or too little. As I have worked with MSPs over the last decade, I can say that the same is very true here in IT as well. We often blame our sales efforts for the issue of…
Kaseya Live Connect (KLC) doesn't work after upgrade
After a Kaseya server upgrade, (or often after any upgrade/patch), we get some tickets regarding the inability to access machines via KLC. If you experience this, follow the following steps, and it will generally solve your issue. Make sure the agent has upgraded to the latest version – The Kaseya servers now auto-update agents, however…
Opinion: What To Do With Your MSP When Your Life Falls Apart
The trials of personal life will ebb and flow over time. Most days are pretty normal, but occasionally it seems like the universe conspires against us in the worst ways possible. It could be the loss of a loved one, illness, relationship issues, injury, money problems, children problems, any number of personal events which can…