Since the inception of Virtual Administrator there has been one guiding principle that has driven us: automation. Kaseya is all about making things easier and over the years they have built an incredibly powerful scripting engine that, when combined with other technologies like PowerShell and VB script, can do just about anything. Our “Agent Procedures” released over the years have all been helpful in one way or another, but there have been a few that really stood above the rest. Today we’re going to revisit a few of our favorites and recommend that you keep these in your back pocket for day-to-day IT work. Password Generator to change Admin PWThis is the script you never knew you needed. One of the biggest security flaws with modern MSPs is adding an admin user to your endpoints with some common password that could possibly leak out or be used by a disgruntled…
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The Spectre/Meltdown Fiasco Continues
The fallout continues from Intel’s Spectre firmware update coupled with Microsoft’s patch cycle. Microsoft just released a new patch that disables Intel’s firmware update citing random reboots as an issue with the Spectre patches. So, where do we stand now? While Spectre and Meltdown are considered pretty massive security flaws, there aren’t any reported exploits…
State Of The Union: 2 Factor Authentication
2018 is bringing an exciting change for us here at Virtual Administrator. 2 Factor Authentication has been the most requested feature addition to our servers for months now. We’ve been working hard behind the scenes to figure out how to make this work reliably for our partners. We have finally set up a new 2FA…
Meltdown – Look Before You Leap
UPDATE 1-12-2018 Two scripts were updated to new versions. They are linked in the original article below. Update to add link to this week’s patch blog. ~~~~ If you aren’t living under a rock I’m sure you have seen the recent news surrounding Intel and virtually every other CPU manufacturer in existence. The two security…
$10 / User IT Service? The MoviePass Argument
Earlier this week there was a huge announcement made by the company MoviePass. For those unfamiliar with the service, MoviePass offers all-you-can watch movie tickets (with a few stipulations) for one monthly price. It sounds mighty familiar to the MSP’s mantra of “All-you-can-eat” service contracts. However, at the beginning of the week, MoviePass did something…
Why Your Helpdesk Never Seems To Be Able To Catch Up (The Phoenix Project)
From where I come from in the world of consulting, you are either suffering from too much work or too little. As I have worked with MSPs over the last decade, I can say that the same is very true here in IT as well. We often blame our sales efforts for the issue of…
Kaseya Live Connect (KLC) doesn't work after upgrade
After a Kaseya server upgrade, (or often after any upgrade/patch), we get some tickets regarding the inability to access machines via KLC. If you experience this, follow the following steps, and it will generally solve your issue. Make sure the agent has upgraded to the latest version – The Kaseya servers now auto-update agents, however…
Opinion: What To Do With Your MSP When Your Life Falls Apart
The trials of personal life will ebb and flow over time. Most days are pretty normal, but occasionally it seems like the universe conspires against us in the worst ways possible. It could be the loss of a loved one, illness, relationship issues, injury, money problems, children problems, any number of personal events which can…
Giving clients remote access to their systems using Kaseya
Ever have a client that needed emergency or occasional remote access to their system? There really wasn’t much you could do, short of setting up an account for them with a commercial remote control vendor like GoToMyPC, TeamViewer, or LogMeIn. Kaseya has always had a feature that allowed you to grant access to a customer,…
Why Can't MSPs Ever Seem To Sell Cloud Services?
Cloud Services and Managed Services seem like they would be two products that work hand in hand to provide a killer experience to your clients. By coupling cloud and managed services you can cover your client end-to-end from email, document sharing, remote access, and more. More often, though, it seems that, at least from a…
Using Kaseya to Audit for MS17-10 to prevent WannaCrypt infection
Our Service Board and email lit up this weekend with partners asking if they are protected against the WannaCrypt ransomware attack that has made national headlines. First of all, it is important to know that the patch for this (MS17-10) was released back in MARCH, so this is not exactly a NEW vulnerability, but it…