We mentioned this in our April Patch Blog, but we wanted to do a separate post to make sure everyone sees and understands the implications of this anomaly. Issue: Some Windows 11 machines with 23H2 are not getting the latest Cumulative Updates (CU). Symptom: The machine will appear to be fully patched, not only to Kaseya but also if you run Windows Update. However, if you run a Hot Fix check for either March or April’s CU, neither is installed. How to locate: We have a script you can find on ClubMSP called Windows 11 – Check Latest Cumulative Update (CU). You create a custom field and then run the script. It will check for either KB5053602 or KB5055528. If you don’t want to download and run the script, you can simply run this PowerShell command either locally or from within LiveConnect: if (Get-HotFix | Where-Object { $_.HotFixID -in @(‘KB5053602’,…
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Secure Your Endpoint Admin User Account Without Locking Out Your End-Users
The constant struggle between giving end-users control without giving them the ability to blow up their machines has been the bane of Managed Services for decades now. It seems like there are a thousand ways to lock up a machine but few offer the freedom of allowing clients to do what they wish while still…
Etiquette For The Easiest Mail Encryption Service In The World
One of the most popular offerings we have right now is Mailprotector’s Bracket Email Encryption service. And for good reason, Since its release Bracket has gotten so popular because it allows you to send encrypted messages without the need for a username / password or the requirement to download special software or install certificates on…
Putting Kaseya Into Stealth Mode (Hide Kaseya From End User)
Tired of answering your client’s questions about “What is Kaseya?”, “What is this icon?”, etc. Then stealth mode might be for you. Use the following guide to completely hide Kaseya from the end user so you can still do your work without worrying your client about the software choices you are making to provide your…
CloudJumper 3 Years Later
It is hard to believe that it has been 3 years since we announced our “MSP 4.0” model to the world. Our partnership with CloudJumper has been one of quiet resiliency over the last three years. But we have been taking a close look internally at the service and if it has been worth it…
Announcing Our Dell Warranty Check Agent Procedure
Kyle, our scripting guru has come up with something truly special for all of us this week. We’re releasing a new script which is available now at ClubMSP and on our Kaseya servers to check and update Dell Warranty information on all Dell endpoints checking into Kaseya. Why Use a Script Like This? The benefits…
The Spectre/Meltdown Fiasco Continues
The fallout continues from Intel’s Spectre firmware update coupled with Microsoft’s patch cycle. Microsoft just released a new patch that disables Intel’s firmware update citing random reboots as an issue with the Spectre patches. So, where do we stand now? While Spectre and Meltdown are considered pretty massive security flaws, there aren’t any reported exploits…
State Of The Union: 2 Factor Authentication
2018 is bringing an exciting change for us here at Virtual Administrator. 2 Factor Authentication has been the most requested feature addition to our servers for months now. We’ve been working hard behind the scenes to figure out how to make this work reliably for our partners. We have finally set up a new 2FA…
Meltdown – Look Before You Leap
UPDATE 1-12-2018 Two scripts were updated to new versions. They are linked in the original article below. Update to add link to this week’s patch blog. ~~~~ If you aren’t living under a rock I’m sure you have seen the recent news surrounding Intel and virtually every other CPU manufacturer in existence. The two security…
$10 / User IT Service? The MoviePass Argument
Earlier this week there was a huge announcement made by the company MoviePass. For those unfamiliar with the service, MoviePass offers all-you-can watch movie tickets (with a few stipulations) for one monthly price. It sounds mighty familiar to the MSP’s mantra of “All-you-can-eat” service contracts. However, at the beginning of the week, MoviePass did something…
Why Your Helpdesk Never Seems To Be Able To Catch Up (The Phoenix Project)
From where I come from in the world of consulting, you are either suffering from too much work or too little. As I have worked with MSPs over the last decade, I can say that the same is very true here in IT as well. We often blame our sales efforts for the issue of…