For those of you that have been with us for a while and have some older domains, Mailprotector recommends updating the MX records. These new MX servers offer improved compatibility with TLS connections. The older records will continue to work in most circumstances but the new ones may help when a sender enforces TLS connections. If your MX needs updating you will see “Incorrectly configured” for the MX Records Status. To find this status you need to navigate to the domain view in Mailprotector. So open your reseller account -> open the customer -> select a domain. Click on that box to see the recommended MX records. All that is changing is the “.com.us” is replaced by “-com.inbound” (dot replaced by a dash, and “us” replaced by “inbound”) Updating the MX records will not disrupt email delivery. To update your MX records you need to log into your domain DNS…
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CloudJumper 3 Years Later
It is hard to believe that it has been 3 years since we announced our “MSP 4.0” model to the world. Our partnership with CloudJumper has been one of quiet resiliency over the last three years. But we have been taking a close look internally at the service and if it has been worth it…
Announcing Our Dell Warranty Check Agent Procedure
Kyle, our scripting guru has come up with something truly special for all of us this week. We’re releasing a new script which is available now at ClubMSP and on our Kaseya servers to check and update Dell Warranty information on all Dell endpoints checking into Kaseya. Why Use a Script Like This? The benefits…
The Spectre/Meltdown Fiasco Continues
The fallout continues from Intel’s Spectre firmware update coupled with Microsoft’s patch cycle. Microsoft just released a new patch that disables Intel’s firmware update citing random reboots as an issue with the Spectre patches. So, where do we stand now? While Spectre and Meltdown are considered pretty massive security flaws, there aren’t any reported exploits…
State Of The Union: 2 Factor Authentication
2018 is bringing an exciting change for us here at Virtual Administrator. 2 Factor Authentication has been the most requested feature addition to our servers for months now. We’ve been working hard behind the scenes to figure out how to make this work reliably for our partners. We have finally set up a new 2FA…
Meltdown – Look Before You Leap
UPDATE 1-12-2018 Two scripts were updated to new versions. They are linked in the original article below. Update to add link to this week’s patch blog. ~~~~ If you aren’t living under a rock I’m sure you have seen the recent news surrounding Intel and virtually every other CPU manufacturer in existence. The two security…
$10 / User IT Service? The MoviePass Argument
Earlier this week there was a huge announcement made by the company MoviePass. For those unfamiliar with the service, MoviePass offers all-you-can watch movie tickets (with a few stipulations) for one monthly price. It sounds mighty familiar to the MSP’s mantra of “All-you-can-eat” service contracts. However, at the beginning of the week, MoviePass did something…
Why Your Helpdesk Never Seems To Be Able To Catch Up (The Phoenix Project)
From where I come from in the world of consulting, you are either suffering from too much work or too little. As I have worked with MSPs over the last decade, I can say that the same is very true here in IT as well. We often blame our sales efforts for the issue of…
Kaseya Live Connect (KLC) doesn't work after upgrade
After a Kaseya server upgrade, (or often after any upgrade/patch), we get some tickets regarding the inability to access machines via KLC. If you experience this, follow the following steps, and it will generally solve your issue. Make sure the agent has upgraded to the latest version – The Kaseya servers now auto-update agents, however…
Opinion: What To Do With Your MSP When Your Life Falls Apart
The trials of personal life will ebb and flow over time. Most days are pretty normal, but occasionally it seems like the universe conspires against us in the worst ways possible. It could be the loss of a loved one, illness, relationship issues, injury, money problems, children problems, any number of personal events which can…
Giving clients remote access to their systems using Kaseya
Ever have a client that needed emergency or occasional remote access to their system? There really wasn’t much you could do, short of setting up an account for them with a commercial remote control vendor like GoToMyPC, TeamViewer, or LogMeIn. Kaseya has always had a feature that allowed you to grant access to a customer,…