Earlier this week there was a huge announcement made by the company MoviePass. For those unfamiliar with the service, MoviePass offers all-you-can watch movie tickets (with a few stipulations) for one monthly price. It sounds mighty familiar to the MSP’s mantra of “All-you-can-eat” service contracts. However, at the beginning of the week, MoviePass did something…… Continue Reading
From where I come from in the world of consulting, you are either suffering from too much work or too little. As I have worked with MSPs over the last decade, I can say that the same is very true here in IT as well. We often blame our sales efforts for the issue of…… Continue Reading
After the 9.4 upgrade, (or often after any upgrade), we get some tickets regarding the inability to access machines via KLC. If you experience this, follow the following steps, and it will generally solve your issue. Make sure the agent has upgraded to the latest version – The Kaseya servers now auto-update agents, however they…… Continue Reading
The trials of personal life will ebb and flow over time. Most days are pretty normal, but occasionally it seems like the universe conspires against us in the worst ways possible. It could be the loss of a loved one, illness, relationship issues, injury, money problems, children problems, any number of personal events which can…… Continue Reading
Ever have a client that needed emergency or occasional remote access to their system? There really wasn’t much you could do, short of setting up an account for them with a commercial remote control vendor like GoToMyPC, TeamViewer, or LogMeIn. Kaseya has always had a feature that allowed you to grant access to a customer,…… Continue Reading
Cloud Services and Managed Services seem like they would be two products that work hand in hand to provide a killer experience to your clients. By coupling cloud and managed services you can cover your client end-to-end from email, document sharing, remote access, and more. More often, though, it seems that, at least from a…… Continue Reading
Our Service Board and email lit up this weekend with partners asking if they are protected against the WannaCrypt ransomware attack that has made national headlines. First of all, it is important to know that the patch for this (MS17-10) was released back in MARCH, so this is not exactly a NEW vulnerability, but it…… Continue Reading
If you were to look at MSPs (or just small businesses as a whole) you would probably find most lack refinement in terms of customer follow-up, collecting testimonials, and spotting and resolving unhappy clients. It is very easy to move on to the next thing on your agenda at the end of a customer…… Continue Reading
For those of you who don’t know, we worked as a channel partner with Live Virtual Helpdesk for several years in the past. They are a good helpdesk solution and we still forward partners to them when they’re considering outsourcing or augmenting their internal helpdesk. I still get calls even though we stopped directly offering…… Continue Reading
If you are running a small MSP and are feeling overwhelmed, you are not alone. Most of us get into Managed Services because at some point someone told us that we seemed pretty good at fixing computers and maybe we could make a living doing that. Fixing computers is fun…. Or at least it used…… Continue Reading
One of the first major decisions every MSP must face is what to do with all the information they collect, and how to track and bill for the tasks that their clients need. Relying on email and calendar entries, or scribbling down phone numbers and IP addresses on various unlabeled sticky notes strewn around the…… Continue Reading
One of the challenges of mail filters is managing users. Mailprotector gives you 4 ways to create user accounts: Manual creation – Whenever you have a new email user, alias, or distribution group, you need to sign into the console and add the user. This is a 5 minute process, but you have to remember…… Continue Reading
To avoid problems with patching Windows 7 SP1 machines, Virtual Administrator is recommending running both of these agent procedures on all Windows 7 SP1 machines that have older versions of the Windows Update Client. Those of you that are on VA’s on-prem KServers, can locate the scripts in the VA Scripts-> Patch Deployment folder. Everyone…… Continue Reading
GMS Firewall Registration In order to fully manage your firewall through SonicWALL’s GMS the firewall needs to be registered in the GMS’ MySonicWALL account or an account associated with that account – i.e. a GMS MySonicWALL sub-account. (see our previous blog post: “4 Reasons you should register your SonicWall firewall with GMS” ) When a…… Continue Reading
Scott Bechtold from CloudJumper was willing to spend some time with our partners and do a Q&A style webinar where he answers all kinds of questions related to running a Workspace as a Service program. Learn Scott’s experience pricing the workspaces, finding new clients, selling the benefits of a service such as this, and more.…… Continue Reading
In our last newsletter on Patch Friday, we talked about denying patch KB3159398 because of the problems it would generate for you if you have a GPO that maps drives or printers. (If you missed this, you can review this InfoWorld article. ) We were unsuccessful in coming up with a working script that would…… Continue Reading