We mentioned this in our April Patch Blog, but we wanted to do a separate post to make sure everyone sees and understands the implications of this anomaly. Issue: Some Windows 11 machines with 23H2 are not getting the latest Cumulative Updates (CU). Symptom: The machine will appear to be fully patched, not only to Kaseya but also if you run Windows Update. However, if you run a Hot Fix check for either March or April’s CU, neither is installed. How to locate: We have a script you can find on ClubMSP called Windows 11 – Check Latest Cumulative Update (CU). You create a custom field and then run the script. It will check for either KB5053602 or KB5055528. If you don’t want to download and run the script, you can simply run this PowerShell command either locally or from within LiveConnect: if (Get-HotFix | Where-Object { $_.HotFixID -in @(‘KB5053602’,…
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Microsoft Recall in Windows 11 Update 24H2: Coming To A Computer Near You
Say hello to “Recall,” a new addition with Windows 11 Update 24H2 that started rolling out earlier this week—but is it a helpful tool, or are we asking for a privacy nightmare?
Enable and Disable Password Manager in your browser with Kaseya
In our continuous effort to enhance the toolkit of Managed Service Providers (MSPs), we at Virtual Administrator are excited to announce the release of our newest batch of Agent Procedures. These scripts are designed to give you the power to enable or disable the password manager across the most widely used browsers: Chrome, Edge, and…
Mailprotector releases new MX servers with increased TLS security
For those of you that have been with us for a while and have some older domains, Mailprotector recommends updating the MX records. These new MX servers offer improved compatibility with TLS connections. The older records will continue to work in most circumstances but the new ones may help when a sender enforces TLS connections.…
How to use Kaseya to Automate Office 365 Deployments in 3 (and a half) easy steps
Office is one of the most common software packages you will find in the business world. When provisioning a new machine, Office is often one of the first tools that is installed. So when a partner came to us asking about how to make the process of installing and keeping Office up to date we…
Our Top 10 Kaseya Scripts for Daily IT Work (+2 more because we couldn’t choose)
Since the inception of Virtual Administrator there has been one guiding principle that has driven us: automation. Kaseya is all about making things easier and over the years they have built an incredibly powerful scripting engine that, when combined with other technologies like PowerShell and VB script, can do just about anything. Our “Agent Procedures”…
Automating Windows Update for Business
Download the script pack here. We are waving the white flag The year is 2009, here at Virtual Administrator we are running several on-premise Kaseya servers. These pre-date the Kaseya cloud offerings and since their on-premise servers weren’t originally designed for multi-tenancy we have a unique perk available to us: we can control Windows Updates…
Time Tracking for IT: 101
Time tracking is one of those things that everyone is expected to know but few really talk about. I saw a discussion about this pop up on reddit this week and while the discussion hasn’t had a ton of interaction just yet, I thought it might be worth to take a closer look at the…
Overcoming the Fear of Selling Managed Services – 7 Tips To Selling As a Small MSP
An MSP will not grow without customers. And customers will not buy unless you sell them on Managed Services. If you’re a small MSP you are probably wondering how to best sell your service. I have been running a professional services small business of some kind or another for decades now, and what I have…
5 Ideas On How to Train Your Customers To Email Tickets Instead of Call
Your customers want a dedicated resource to help with their technical troubles. Who wouldn’t? I can certainly appreciate wanting immediate support when I’m struggling. But as an MSPs, you need to be an expert at resource management. And two of the most expensive resources for MSPs are telephone and/or in-person support. Before I dive into…
Behind the Scenes — A Day in the Life of Virtual Administrator
Virtual Administrator is a unique animal compared to most other companies. Since we are often working as the middle-man our company is dealing with vendors and clients alike on a daily basis. Most of this occurs through our support board. I figured I’d share some (generalized) tickets that we have open right now so you…