One of the questions we consistently get asked is “Why is my version of Windows 10 not up to the latest feature release?”. The answer is simply that Microsoft doesn’t push these feature updates out via the traditional patch management process, so all your patches can be up to date, and you can still have an old version. So, the next question is always “Well then, how do I update them?”. The answer to this is a little more complicated, and I am hoping that this blog post will help you. I. First step is identifying the machines that are out of date. There are a few of ways to do this. 1. Look at the OS Version field The standard Kaseya audit records the OS Version, which contains a “Build” number. The problem is that build number is not what you commonly see mentioned out there. More commonly we…
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Protect Against Phishing with a Creative Mailprotector Filtering Rule
These days it can be difficult to see the difference between real and fake emails. Spammers, hackers, and phishing have gotten more and more sophisticated. Now, instead of sending casual “You got money from a Nigerian prince” emails, malicious senders are starting to research their targets and send much more believable emails. They’ll probe for…
Controlling Notification Emails From Mailprotector
By default Mailprotector sends notifications up to three times per day depending on if new spam is waiting in the quarantine for you. This can add up rapidly if you have several distribution lists associated with your account since, by default, you’ll get a notification for each distribution list along with your email account. Controlling…
Is Your Account Secure? Security in an MSP World
In the past month there have been numerous articles about cities and MSPs who have gotten busted with cryptoware. Damages vary from a few hundred thousand to tens of millions in lost time and revenue. As MSPs we are in a sweat-inducing position of not just being responsible for our own machines, but also the…
5 Step Patch Management Health Checkup
With yet another Wannacry scare out in the wild it is a good time to take a second and check if your machines are patching properly. Many of our partners take advantage of our automatic patch policies but they aren’t available across all of our servers and not all of our partners are even using…
Mailprotector For Email HIPAA and Other Compliance Standards
This is a question we get a lot here at Virtual Administrator. Does Mailprotector work with X Compliance requirement. Could be HIPAA, could be a certain datacenter or other industry compliance. It is important to know what you are getting and what you aren’t getting with Mailprotector. In fact, almost all security and compliance questions…
Bracket — The Service That Sells Itself
Bracket email encryption is an awesome service because of how easy it is to use. But there is an added benefit to how Bracket operates because of how visible it is. Many IT related services try their best to stay out of the way and hum quietly in the background, but not Bracket. Bracket is…
Secure Your Endpoint Admin User Account Without Locking Out Your End-Users
The constant struggle between giving end-users control without giving them the ability to blow up their machines has been the bane of Managed Services for decades now. It seems like there are a thousand ways to lock up a machine but few offer the freedom of allowing clients to do what they wish while still…
Etiquette For The Easiest Mail Encryption Service In The World
One of the most popular offerings we have right now is Mailprotector’s Bracket Email Encryption service. And for good reason, Since its release Bracket has gotten so popular because it allows you to send encrypted messages without the need for a username / password or the requirement to download special software or install certificates on…
Putting Kaseya Into Stealth Mode (Hide Kaseya From End User)
Tired of answering your client’s questions about “What is Kaseya?”, “What is this icon?”, etc. Then stealth mode might be for you. Use the following guide to completely hide Kaseya from the end user so you can still do your work without worrying your client about the software choices you are making to provide your…
CloudJumper 3 Years Later
It is hard to believe that it has been 3 years since we announced our “MSP 4.0” model to the world. Our partnership with CloudJumper has been one of quiet resiliency over the last three years. But we have been taking a close look internally at the service and if it has been worth it…