Virtual Administrator Blog

MSP News, Resources, And Tips

$10 / User IT Service? The MoviePass Argument

$10 / User IT Service? The MoviePass Argument

Earlier this week there was a huge announcement made by the company MoviePass. For those unfamiliar with the service, MoviePass offers all-you-can watch movie tickets (with a few stipulations) for one monthly price. It sounds mighty familiar to the MSP’s mantra of “All-you-can-eat” service contracts. However, at the beginning of the week, MoviePass did something…Continue Reading

Why Can’t MSPs Ever Seem To Sell Cloud Services?

Why Can’t MSPs Ever Seem To Sell Cloud Services?

Cloud Services and Managed Services seem like they would be two products that work hand in hand to provide a killer experience to your clients. By coupling cloud and managed services you can cover your client end-to-end from email, document sharing, remote access, and more. More often, though, it seems that, at least from a…Continue Reading

When to (NOT) Outsource Your Helpdesk

When to (NOT) Outsource Your Helpdesk

For those of you who don’t know, we worked as a channel partner with Live Virtual Helpdesk for several years in the past. They are a good helpdesk solution and we still forward partners to them when they’re considering outsourcing or augmenting their internal helpdesk. I still get calls even though we stopped directly offering…Continue Reading

Things to consider when getting your first PSA

One of the first major decisions every MSP must face is what to do with all the information they collect, and how to track and bill for the tasks that their clients need. Relying on email and calendar entries, or scribbling down phone numbers and IP addresses on various unlabeled sticky notes strewn around the…Continue Reading

Slow/Inaccurate Kaseya Patch Scans with Windows 7 SP1

To avoid problems with patching Windows 7 SP1 machines,  Virtual Administrator is recommending running both of these agent procedures on all Windows 7 SP1 machines that have older versions of the Windows Update Client.   Those of you that are on VA’s on-prem KServers, can locate the scripts in the VA Scripts-> Patch Deployment folder.  Everyone…Continue Reading

[Webinar Replay] How to run a successful Workspace as a Service (WaaS) program

Scott Bechtold from CloudJumper was willing to spend some time with our partners and do a Q&A style webinar where he answers all kinds of questions related to running a Workspace as a Service program. Learn Scott’s experience pricing the workspaces, finding new clients, selling the benefits of a service such as this, and more.…Continue Reading

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