Virtual Administrator Blog

MSP News, Resources, And Tips

Etiquette For The Easiest Mail Encryption Service In The World

Etiquette For The Easiest Mail Encryption Service In The World

One of the most popular offerings we have right now is Mailprotector’s Bracket Email Encryption service. And for good reason, Since its release Bracket has gotten so popular because it allows you to send encrypted messages without the need for a username / password or the requirement to download special software or install certificates on…Continue Reading

CloudJumper 3 Years Later

CloudJumper 3 Years Later

It is hard to believe that it has been 3 years since we announced our “MSP 4.0” model to the world. Our partnership with CloudJumper has been one of quiet resiliency over the last three years. But we have been taking a close look internally at the service and if it has been worth it…Continue Reading

The Spectre/Meltdown Fiasco Continues

The fallout continues from Intel’s Spectre firmware update coupled with Microsoft’s patch cycle. Microsoft just released a new patch that disables Intel’s firmware update citing random reboots as an issue with the Spectre patches. So, where do we stand now? While Spectre and Meltdown are considered pretty massive security flaws, there aren’t any reported exploits…Continue Reading

Meltdown – Look Before You Leap

UPDATE 1-12-2018 Two scripts were updated to new versions. They are linked in the original article below. Update to add link to this week’s patch blog. ~~~~ If you aren’t living under a rock I’m sure you have seen the recent news surrounding Intel and virtually every other CPU manufacturer in existence. The two security…Continue Reading

$10 / User IT Service? The MoviePass Argument

$10 / User IT Service? The MoviePass Argument

Earlier this week there was a huge announcement made by the company MoviePass. For those unfamiliar with the service, MoviePass offers all-you-can watch movie tickets (with a few stipulations) for one monthly price. It sounds mighty familiar to the MSP’s mantra of “All-you-can-eat” service contracts. However, at the beginning of the week, MoviePass did something…Continue Reading

Kaseya Live Connect (KLC) doesn’t work after upgrade

After a Kaseya server upgrade, (or often after any upgrade/patch), we get some tickets regarding the inability to access machines via KLC.   If you experience this, follow the following steps, and it will generally solve your issue.  Make sure the agent has upgraded to the latest version –   The Kaseya servers now auto-update agents, however…Continue Reading

Why Can’t MSPs Ever Seem To Sell Cloud Services?

Why Can’t MSPs Ever Seem To Sell Cloud Services?

Cloud Services and Managed Services seem like they would be two products that work hand in hand to provide a killer experience to your clients. By coupling cloud and managed services you can cover your client end-to-end from email, document sharing, remote access, and more. More often, though, it seems that, at least from a…Continue Reading

When to (NOT) Outsource Your Helpdesk

When to (NOT) Outsource Your Helpdesk

For those of you who don’t know, we worked as a channel partner with Live Virtual Helpdesk for several years in the past. They are a good helpdesk solution and we still forward partners to them when they’re considering outsourcing or augmenting their internal helpdesk. I still get calls even though we stopped directly offering…Continue Reading

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