For those of you that have been with us for a while and have some older domains, Mailprotector recommends updating the MX records. These new MX servers offer improved compatibility with TLS connections. The older records will continue to work in most circumstances but the new ones may help when a sender enforces TLS connections. If your MX needs updating you will see “Incorrectly configured” for the MX Records Status. To find this status you need to navigate to the domain view in Mailprotector. So open your reseller account -> open the customer -> select a domain. Click on that box to see the recommended MX records. All that is changing is the “.com.us” is replaced by “-com.inbound” (dot replaced by a dash, and “us” replaced by “inbound”) Updating the MX records will not disrupt email delivery. To update your MX records you need to log into your domain DNS…
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How to use Kaseya to Automate Office 365 Deployments in 3 (and a half) easy steps
Office is one of the most common software packages you will find in the business world. When provisioning a new machine, Office is often one of the first tools that is installed. So when a partner came to us asking about how to make the process of installing and keeping Office up to date we…
Our Top 10 Kaseya Scripts for Daily IT Work (+2 more because we couldn’t choose)
Since the inception of Virtual Administrator there has been one guiding principle that has driven us: automation. Kaseya is all about making things easier and over the years they have built an incredibly powerful scripting engine that, when combined with other technologies like PowerShell and VB script, can do just about anything. Our “Agent Procedures”…
Automating Windows Update for Business
Download the script pack here. We are waving the white flag The year is 2009, here at Virtual Administrator we are running several on-premise Kaseya servers. These pre-date the Kaseya cloud offerings and since their on-premise servers weren’t originally designed for multi-tenancy we have a unique perk available to us: we can control Windows Updates…
Time Tracking for IT: 101
Time tracking is one of those things that everyone is expected to know but few really talk about. I saw a discussion about this pop up on reddit this week and while the discussion hasn’t had a ton of interaction just yet, I thought it might be worth to take a closer look at the…
Overcoming the Fear of Selling Managed Services – 7 Tips To Selling As a Small MSP
An MSP will not grow without customers. And customers will not buy unless you sell them on Managed Services. If you’re a small MSP you are probably wondering how to best sell your service. I have been running a professional services small business of some kind or another for decades now, and what I have…
5 Ideas On How to Train Your Customers To Email Tickets Instead of Call
Your customers want a dedicated resource to help with their technical troubles. Who wouldn’t? I can certainly appreciate wanting immediate support when I’m struggling. But as an MSPs, you need to be an expert at resource management. And two of the most expensive resources for MSPs are telephone and/or in-person support. Before I dive into…
Behind the Scenes — A Day in the Life of Virtual Administrator
Virtual Administrator is a unique animal compared to most other companies. Since we are often working as the middle-man our company is dealing with vendors and clients alike on a daily basis. Most of this occurs through our support board. I figured I’d share some (generalized) tickets that we have open right now so you…
What is “Managed Services”?
Managed Services is one of those things that IT People know about as a title but most don’t really spend the time to really grasp. Chances are, you are probably fairly competent in working with computers. Perhaps you are skilled in fixing broken machines, setting up networks, and/or security and business continuity. Managed services kind…
The Secret To Incredible Testimonials for your MSP
“Get Testimonials”, “Build Authority”, “Become an Influencer”. These silly little business quips that make their way into every startup self-help book all sound great but they leave out a difficult step in the process. You know, the part of HOW you actually do it. Usually when we write blog posts we share some technical information,…
Managing Local Admin passwords with Kaseya
One of the challenges we had on our MSP side is dealing with how to setup and manage a local admin account that can be used by our techs. Historically there are a few ways to handle this. Use a Domain Admin account. – This is fine in most cases, since the Domain Admin is…