Frequently Asked Questions
Is Kaspersky or Webroot Better?
Kaspersky and Webroot are both considered "Anti-Virus" solutions but they operate quite differently from each other. Unfortunately, it is impossible to say if one or the other is better but instead it is best to pick the right one for each situation you find yourself. This is why we try to offer choices when it comes to AV product choose.
You can always reach out to us to ask which one is best for your situation if you need help deciding.
Can I integrate this with my PSA software?
If you use Kaseya BMS: We are putting together a Go!Manage solution which will support Kaseya BMS. Our default Go!Manage plan doesn't connect via API with Kaseya BMS.
If you use Connectwise: We have written custom software to integrate Kaseya with Connectwise.
Other PSA applications can be loosely integrated by sending alerts via email through the service desk.
Are there price breaks past 50 agents?
We don't have any official discounts past 50 agents, but we encourage you to reach out to see if we can create a custom pricing scenario for 500 agents or more.
What if I have my own AV software?
You are not required to use our Anti-Virus solutions with Kaseya. You can continue using your own AV software and may even be able to get Kaseya to monitor the software via event log alerts.
Through our Hosted Kaseya Silver program you can unbundle everything and not pay for our Anti-Virus license.
Is Kaseya complicated?
Kaseya is one of the most powerful MSP automation tools on the market. With the options the software provides there is a level of complication that comes along with it. Thankfully we offer training solutions for all our partners as part of the Go!Manage program. We pre-setup the software to work well for you and combined with training you'll be off to the races with very little effort.
After you get rolling, that is when the real setup begins because you will find Kaseya can be made to do almost anything for your MSP. Utilize the training we offer to help tailor Kaseya to your unique needs and let it do the heavy lifting for you.
Where do I find scripts for Kaseya?
ClubMSP is our script library and is available as part of our Go!Manage program. Or available as a standalone option which you can sign up for if you have your own Kaseya server.
Will you do the management for me?
In certain special situations we can work out a custom management plan with your business if you're looking for a Kaseya server admin. We price per-agent and will take care of a specific list of Kaseya related tasks. If you want more information then please reach out and contact us.
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