For those of you that have been with us for a while and have some older domains, Mailprotector recommends updating the MX records. These new MX servers offer improved compatibility with TLS connections. The older records will continue to work in most circumstances but the new ones may help when a sender enforces TLS connections. If your MX needs updating you will see “Incorrectly configured” for the MX Records Status. To find this status you need to navigate to the domain view in Mailprotector. So open your reseller account -> open the customer -> select a domain. Click on that box to see the recommended MX records. All that is changing is the “.com.us” is replaced by “-com.inbound” (dot replaced by a dash, and “us” replaced by “inbound”) Updating the MX records will not disrupt email delivery. To update your MX records you need to log into your domain DNS…
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Kaseya Views – Workstations but no laptops!
Any of you that have been through one of my training classes know that I LOVE views! I think they are one of the most under-touted features of Kaseya. For a long time I have had a “View-All Workstations” and “View-All Laptops”, but the workstation view also includes laptops, and often I want to change…
Using Kaseya Agent Icon to send emails
Ever wanted an easy way to get your clients to send you an email when they need support? Why not use the Kaseya icon? Here are the steps: 1. Go to Agent Tab, Configure Agents, and select Agent Menu. 2. In the center area, find the 4th check-box from the top (#1). Check the box,…
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