We mentioned this in our April Patch Blog, but we wanted to do a separate post to make sure everyone sees and understands the implications of this anomaly. Issue: Some Windows 11 machines with 23H2 are not getting the latest Cumulative Updates (CU). Symptom: The machine will appear to be fully patched, not only to Kaseya but also if you run Windows Update. However, if you run a Hot Fix check for either March or April’s CU, neither is installed. How to locate: We have a script you can find on ClubMSP called Windows 11 – Check Latest Cumulative Update (CU). You create a custom field and then run the script. It will check for either KB5053602 or KB5055528. If you don’t want to download and run the script, you can simply run this PowerShell command either locally or from within LiveConnect: if (Get-HotFix | Where-Object { $_.HotFixID -in @(‘KB5053602’,…
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Kaseya Live Connect (KLC) doesn't work after upgrade
After a Kaseya server upgrade, (or often after any upgrade/patch), we get some tickets regarding the inability to access machines via KLC. If you experience this, follow the following steps, and it will generally solve your issue. Make sure the agent has upgraded to the latest version – The Kaseya servers now auto-update agents, however…
Opinion: What To Do With Your MSP When Your Life Falls Apart
The trials of personal life will ebb and flow over time. Most days are pretty normal, but occasionally it seems like the universe conspires against us in the worst ways possible. It could be the loss of a loved one, illness, relationship issues, injury, money problems, children problems, any number of personal events which can…
Giving clients remote access to their systems using Kaseya
Ever have a client that needed emergency or occasional remote access to their system? There really wasn’t much you could do, short of setting up an account for them with a commercial remote control vendor like GoToMyPC, TeamViewer, or LogMeIn. Kaseya has always had a feature that allowed you to grant access to a customer,…
Why Can't MSPs Ever Seem To Sell Cloud Services?
Cloud Services and Managed Services seem like they would be two products that work hand in hand to provide a killer experience to your clients. By coupling cloud and managed services you can cover your client end-to-end from email, document sharing, remote access, and more. More often, though, it seems that, at least from a…
Using Kaseya to Audit for MS17-10 to prevent WannaCrypt infection
Our Service Board and email lit up this weekend with partners asking if they are protected against the WannaCrypt ransomware attack that has made national headlines. First of all, it is important to know that the patch for this (MS17-10) was released back in MARCH, so this is not exactly a NEW vulnerability, but it…
Setting up a Review Gate to create social proof and authority for your MSP.
If you were to look at MSPs (or just small businesses as a whole) you would probably find most lack refinement in terms of customer follow-up, collecting testimonials, and spotting and resolving unhappy clients. It is very easy to move on to the next thing on your agenda at the end of a customer…
When to (NOT) Outsource Your Helpdesk
For those of you who don’t know, we worked as a channel partner with Live Virtual Helpdesk for several years in the past. They are a good helpdesk solution and we still forward partners to them when they’re considering outsourcing or augmenting their internal helpdesk. I still get calls even though we stopped directly offering…
The First Employee Most MSPs Hire and Why it is the Wrong Choice
If you are running a small MSP and are feeling overwhelmed, you are not alone. Most of us get into Managed Services because at some point someone told us that we seemed pretty good at fixing computers and maybe we could make a living doing that. Fixing computers is fun…. Or at least it used…
Things to consider when getting your first PSA
One of the first major decisions every MSP must face is what to do with all the information they collect, and how to track and bill for the tasks that their clients need. Relying on email and calendar entries, or scribbling down phone numbers and IP addresses on various unlabeled sticky notes strewn around the…
Mailprotector – How to control Address-Discovery with on-premise Exchange
One of the challenges of mail filters is managing users. Mailprotector gives you 4 ways to create user accounts: Manual creation – Whenever you have a new email user, alias, or distribution group, you need to sign into the console and add the user. This is a 5 minute process, but you have to remember…