Say hello to “Recall,” a new addition with Windows 11 Update 24H2 that started rolling out earlier this week—but is it a helpful tool, or are we asking for a privacy nightmare?
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Opinion: What To Do With Your MSP When Your Life Falls Apart
The trials of personal life will ebb and flow over time. Most days are pretty normal, but occasionally it seems like the universe conspires against us in the worst ways possible. It could be the loss of a loved one, illness, relationship issues, injury, money problems, children problems, any number of personal events which can…
Giving clients remote access to their systems using Kaseya
Ever have a client that needed emergency or occasional remote access to their system? There really wasn’t much you could do, short of setting up an account for them with a commercial remote control vendor like GoToMyPC, TeamViewer, or LogMeIn. Kaseya has always had a feature that allowed you to grant access to a customer,…
Why Can't MSPs Ever Seem To Sell Cloud Services?
Cloud Services and Managed Services seem like they would be two products that work hand in hand to provide a killer experience to your clients. By coupling cloud and managed services you can cover your client end-to-end from email, document sharing, remote access, and more. More often, though, it seems that, at least from a…
Using Kaseya to Audit for MS17-10 to prevent WannaCrypt infection
Our Service Board and email lit up this weekend with partners asking if they are protected against the WannaCrypt ransomware attack that has made national headlines. First of all, it is important to know that the patch for this (MS17-10) was released back in MARCH, so this is not exactly a NEW vulnerability, but it…
Setting up a Review Gate to create social proof and authority for your MSP.
If you were to look at MSPs (or just small businesses as a whole) you would probably find most lack refinement in terms of customer follow-up, collecting testimonials, and spotting and resolving unhappy clients. It is very easy to move on to the next thing on your agenda at the end of a customer…
When to (NOT) Outsource Your Helpdesk
For those of you who don’t know, we worked as a channel partner with Live Virtual Helpdesk for several years in the past. They are a good helpdesk solution and we still forward partners to them when they’re considering outsourcing or augmenting their internal helpdesk. I still get calls even though we stopped directly offering…
The First Employee Most MSPs Hire and Why it is the Wrong Choice
If you are running a small MSP and are feeling overwhelmed, you are not alone. Most of us get into Managed Services because at some point someone told us that we seemed pretty good at fixing computers and maybe we could make a living doing that. Fixing computers is fun…. Or at least it used…
Things to consider when getting your first PSA
One of the first major decisions every MSP must face is what to do with all the information they collect, and how to track and bill for the tasks that their clients need. Relying on email and calendar entries, or scribbling down phone numbers and IP addresses on various unlabeled sticky notes strewn around the…
Mailprotector – How to control Address-Discovery with on-premise Exchange
One of the challenges of mail filters is managing users. Mailprotector gives you 4 ways to create user accounts: Manual creation – Whenever you have a new email user, alias, or distribution group, you need to sign into the console and add the user. This is a 5 minute process, but you have to remember…
Slow/Inaccurate Kaseya Patch Scans with Windows 7 SP1
To avoid problems with patching Windows 7 SP1 machines, Virtual Administrator is recommending running both of these agent procedures on all Windows 7 SP1 machines that have older versions of the Windows Update Client. Those of you that are on VA’s on-prem KServers, can locate the scripts in the VA Scripts-> Patch Deployment folder. Everyone…