For those of you that have been with us for a while and have some older domains, Mailprotector recommends updating the MX records. These new MX servers offer improved compatibility with TLS connections. The older records will continue to work in most circumstances but the new ones may help when a sender enforces TLS connections. If your MX needs updating you will see “Incorrectly configured” for the MX Records Status. To find this status you need to navigate to the domain view in Mailprotector. So open your reseller account -> open the customer -> select a domain. Click on that box to see the recommended MX records. All that is changing is the “.com.us” is replaced by “-com.inbound” (dot replaced by a dash, and “us” replaced by “inbound”) Updating the MX records will not disrupt email delivery. To update your MX records you need to log into your domain DNS…
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Auditing GPO policies in Kaseya for “Authenticated Users” for patch KB3159398
In our last newsletter on Patch Friday, we talked about denying patch KB3159398 because of the problems it would generate for you if you have a GPO that maps drives or printers. (If you missed this, you can review this InfoWorld article. ) We were unsuccessful in coming up with a working script that would…
[Webinar Replay] How to price and package a WaaS solution (Workspace as a Service)
Thanks for being on the call everyone! Here is a video replay along with supporting documentation for the webinar we just did on Pricing and Packaging a Workspace as a Service offering! Please note that pricing included in this webinar and in the linked documents on this page are subject to change and may not…
Managing Java updates through Kaseya
Have you been struggling to keep Java up to date? What about removing old, vulnerable versions? This has been a big pain for us, but I am pleased to announce our new 2016 Java Install/Update script for Kaseya. We have spent over 150 hours struggling to deal with this issue. The old installers we had…
Kaseya KAV Definitions not updating? Do you even know?
So in the never-ending saga of KAV functionality, we discovered that after the 9.2.13 patch, many (about 15%)of our endpoints didn’t seem to be getting updated virus definitions. We have sadly gotten used to the mismatch between the console and the agent, but in the past, it was always the console that was wrong, the…
Virtual Administrator’s February 2016 Patch Recommendations
13 Security Bulletins were released – 6 Critical, 7 Important, and 0 Moderate This Month In Brief We have not uncovered any widespread problems with any of this month’s Security Bulletins and are releasing all of them. Denied Non-Security Bulletin Updates: KB3123862 has been denied MS16-009, MS16-011, MS16-012, MS16-013, MS16-015 and MS16-022 are rated Critical.…
Kaseya releases patch to fix Firefox Live Connect Support!
Great news this week! Kaseya finally released patch 9.2.0.11 to fix the long standing problem of Kaseya Live Connect (KLC) working with Firefox. Up to this point, if you tried to run Live Connect on a recent version of Firefox you would get the dreaded “Plug-in Crashed” message. If you are on our hosted servers,…
Get printer page counts with Kaseya script
We had an interesting request from one of our partners yesterday, their client wanted an email with the page count of a printer. At first we were thinking it couldn’t be done, we would have to set up KNM to monitor the printer, and at best we could print a chart or something. In researching…
Virtual Administrator’s January 2016 Patch Recommendations
9 Security Bulletins were released – 6 Critical, 3 Important, and 0 Moderate This Month In Brief 9 Security Bulletins were released – 6 Critical, 3 Important We have not uncovered any widespread problems with any of these patches and are releasing all of them. MS16-001, MS16-002, MS16-003, MS16-004, MS16-005, MS16-006 are rated Critical. After…
Virtual Administrator’s December 2015 Patch Recommendations
12 Security Bulletins were released – 8 Critical, 4 Important, and 0 Moderate This Month In Brief 12 Security Bulletins were released – 8 Critical, 4 Important We have not uncovered any problems with any of the Security Bulletins and are releasing all of them. Denied Non-Security Bulletin Updates: KB3114409 and KB3102429 have been denied…
How to identify and remove Dell eDellRoot certificate vulnerability using Kaseya
You may have heard about the latest certificate vulnerability, this one from Dell. There are actually two certificates that are exposed, one called eDellRoot which is factory installed by the Dell Foundation Services application, designed to make support easier. The 2nd one is probably less common, it is called the DSDTestProvider certificate, and is only…