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Time Tracking for IT: 101

Time Tracking 101 -- Why and what to track for MSPs

Time tracking is one of those things that everyone is expected to know but few really talk about. I saw a discussion about this pop up on reddit this week and while the discussion hasn’t had a ton of interaction just yet, I thought it might be worth to take a closer look at the art of time tracking for IT and some basics on what you should be tracking and why. Billable Time vs Actual Time The first issue you’ll bump into is the difference between billable time and actual time. Billable time is the increments in which you bill to your client. Actual time is the time that your techs record that they actually worked on a ticket. Billable time shows up on invoices to clients, while actual time shows up on time cards in your accounting software. Even if you are a flat rate IT provider it…

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Virtual Administrator’s February 2016 Patch Recommendations

13 Security Bulletins were released – 6 Critical, 7 Important, and 0 Moderate This Month In Brief We have not uncovered any widespread problems with any of this month’s Security Bulletins and are releasing all of them. Denied Non-Security Bulletin Updates: KB3123862 has been denied MS16-009, MS16-011, MS16-012, MS16-013, MS16-015 and MS16-022 are rated Critical.…

Kaseya releases patch to fix Firefox Live Connect Support!

Great news this week!   Kaseya finally released patch 9.2.0.11 to fix the long standing problem of Kaseya Live Connect (KLC) working with Firefox.   Up to this point, if you tried to run Live Connect on a recent version of Firefox you would get the dreaded “Plug-in Crashed” message. If you are on our hosted servers,…

Get printer page counts with Kaseya script

We had an interesting request from one of our partners yesterday, their client wanted an email with the page count of a printer.   At first we were thinking it couldn’t be done, we would have to set up KNM to monitor the printer, and at best we could print a chart or something. In researching…

Virtual Administrator’s January 2016 Patch Recommendations

9 Security Bulletins were released – 6 Critical, 3 Important, and 0 Moderate This Month In Brief 9 Security Bulletins were released – 6 Critical, 3 Important We have not uncovered any widespread problems with any of these patches and are releasing all of them. MS16-001, MS16-002, MS16-003, MS16-004, MS16-005, MS16-006 are rated Critical. After…

Virtual Administrator’s December 2015 Patch Recommendations

12 Security Bulletins were released – 8 Critical, 4 Important, and 0 Moderate This Month In Brief 12 Security Bulletins were released – 8 Critical, 4 Important We have not uncovered any problems with any of the Security Bulletins and are releasing all of them. Denied Non-Security Bulletin Updates: KB3114409 and KB3102429 have been denied…

How to identify and remove Dell eDellRoot certificate vulnerability using Kaseya

You may have heard about the latest certificate vulnerability, this one from Dell. There are actually two certificates that are exposed, one called eDellRoot which is factory installed by the Dell Foundation Services application, designed to make support easier.   The 2nd one is probably less common, it is called the DSDTestProvider certificate, and is only…

Virtual Administrator’s November 2015 Patch Recommendations

12 Security Bulletins were released – 4 Critical, 8 Important, and 0 Moderate This Month In Brief 12 Security Bulletins were released – 4 Critical, 8 Important We are releasing KB3097877 (MS15-115). As you recall Microsoft rereleased it last Thursday claiming the updated patch corrected all of the problems.  Since then we have only seen…

Virtual Administrator’s October 2015 Patch Recommendations

6 Security Bulletins were released – 3 Critical, 3 Important, and 0 Moderate This Month In Brief We have not uncovered any widespread problems with any of these patches and are releasing all of them. MS15-106, MS15-108 and MS15-109 are rated Critical. After your next patch cycle completes you should follow up and make sure…

Creating a service “beachhead” to turn cold prospects into hot customers

Anyone who has spent time trying to sell managed services knows that it is not a cheap proposition to a customer. Just waltzing into a prospect’s company and getting them to commit to a four or five figure per month contract can be a difficult pill for them to swallow — no matter the value…

Virtual Administrator’s September 2015 Patch Recommendations

12 Security Bulletins were released – 5 Critical, 7 Important, and 0 Moderate This Month In Brief 12 Security Bulletins were released – 5 Critical, 7 Important We have not uncovered any widespread problems with any of 12 Security Bulletins and are releasing all of them. MS15-094, MS15-095, MS15-097, MS15-098 and MS15-099 are rated Critical.…