Blog

Opinion: What To Do With Your MSP When Your Life Falls Apart

The trials of personal life will ebb and flow over time. Most days are pretty normal, but occasionally it seems like the universe conspires against us in the worst ways possible. It could be the loss of a loved one, illness, relationship issues, injury, money problems, children problems, any number of personal events which can cause us to lose focus on our career and be forced to spend an inordinate amount of time on our personal lives. How do you keep the plates spinning when your personal life falls apart around you? This is the question I was left asking myself when my wife was put on bedrest until our third child was born. How could I care for my two children (who weren’t yet in school), help my ailing wife, and still work a 40+ hour workweek? Sure, we’re masters of technology. But can tech and automation really fix…

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What is “Managed Services”?

Managed Services is one of those things that IT People know about as a title but most don’t really spend the time to really grasp. Chances are, you are probably fairly competent in working with computers. Perhaps you are skilled in fixing broken machines, setting up networks, and/or security and business continuity. Managed services kind…

Review

The Secret To Incredible Testimonials for your MSP

“Get Testimonials”, “Build Authority”, “Become an Influencer”. These silly little business quips that make their way into every startup self-help book all sound great but they leave out a difficult step in the process. You know, the part of HOW you actually do it. Usually when we write blog posts we share some technical information,…

Managing Local Admin passwords with Kaseya

One of the challenges we had on our MSP side is dealing with how to setup and manage a local admin account that can be used by our techs.   Historically there are a few ways to handle this. Use a Domain Admin account. –   This is fine in most cases, since the Domain Admin is…

Windows 10 Update Script

How to Keep Windows 10 Versions Current Using Kaseya RMM

One of the questions we consistently get asked is “Why is my version of Windows 10 not up to the latest feature release?”. The answer is simply that Microsoft doesn’t push these feature updates out via the traditional patch management process, so all your patches can be up to date, and you can still have…

Protect Against Phishing with a Creative Mailprotector Filtering Rule

These days it can be difficult to see the difference between real and fake emails. Spammers, hackers, and phishing have gotten more and more sophisticated. Now, instead of sending casual “You got money from a Nigerian prince” emails, malicious senders are starting to research their targets and send much more believable emails. They’ll probe for…

Controlling Notification Emails From Mailprotector

By default Mailprotector sends notifications up to three times per day depending on if new spam is waiting in the quarantine for you. This can add up rapidly if you have several distribution lists associated with your account since, by default, you’ll get a notification for each distribution list along with your email account. Controlling…

Is Your Account Secure? Security in an MSP World

In the past month there have been numerous articles about cities and MSPs who have gotten busted with cryptoware. Damages vary from a few hundred thousand to tens of millions in lost time and revenue. As MSPs we are in a sweat-inducing position of not just being responsible for our own machines, but also the…

5 Step Patch Management Health Checkup

With yet another Wannacry scare out in the wild it is a good time to take a second and check if your machines are patching properly. Many of our partners take advantage of our automatic patch policies but they aren’t available across all of our servers and not all of our partners are even using…

Mailprotector For Email HIPAA and Other Compliance Standards

This is a question we get a lot here at Virtual Administrator. Does Mailprotector work with X Compliance requirement. Could be HIPAA, could be a certain datacenter or other industry compliance. It is important to know what you are getting and what you aren’t getting with Mailprotector. In fact, almost all security and compliance questions…

Bracket — The Service That Sells Itself

Bracket email encryption is an awesome service because of how easy it is to use. But there is an added benefit to how Bracket operates because of how visible it is. Many IT related services try their best to stay out of the way and hum quietly in the background, but not Bracket. Bracket is…