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Automating Windows Update for Business

Download the script pack here. We are waving the white flag The year is 2009, here at Virtual Administrator we are running several on-premise Kaseya servers. These pre-date the Kaseya cloud offerings and since their on-premise servers weren’t originally designed for multi-tenancy we have a unique perk available to us: we can control Windows Updates for our partners. Those who remember the good’ol days will recall that this was a fantastic service that we have been able to provide over the years and those who are still on our Hosted Kaseya servers (yes, they still are a fantastic option, even now in 2021) have had nothing but great things to say about our Windows Update services. But here in 2021 with a new major version of Windows coming at the end of June, things have long since soured for RMM management of updates.   No longer can you pick and…

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How to go live with Virtual Administrator's IT Center

We often get asked “After my trial period is over, how do I get started?”, so I thought I would share with you the steps! Going live with Virtual Administrator’s IT Center is easy, just follow the steps below. As you get near the end of your trial, you will get some emails to remind…

Improving Efficencies with Intel vPro

What a wonderful webinar we had on Intel vPro. Eric Townsend from Intel, Mike Sheffey from Kaseya, and Chris Amori from Virtual Administrator shared the past, present, and future of vPro and how you can use it to save you and your customer’s money and time. A complete recording of the webinar is included below.…

Getting on our Hosted GMS Platform without divulging your master password

One of the requirements to connect a SonicWall device to a GMS server is to enter in the master username and password of the device you want to sync up with Hosted GMS. Since we do the entering part for you on our Hosted GMS service, we end up collecting that username and password so…

Is your Kaseya Agent out of date?

One of the best ways to keep your agents working at optimum levels is to keep them updated. There are several types of updates that come out… major version and minor updates. Major version updates are changes to the 1st or 2nd numbers in the version chain (i.e. 5.1 to 6.0, or 6.0 to 6.1). As…

Improving the performance of Kaseya’s Live Connect (KLC)

The midnight oil is burning over at Kaseya’s KLC dev team, and every release makes the product better and better, however, one of the downsides is that the code has to be updated more frequently, and many report delays in connecting to their machines. In this blog article, I am going to share with you…

Use Views to show Agents affected by Agent Procedures (Scripts)

Some of you may have seen our Webinar on using Kaseya K2 to audit your machines,  to verify the versions of 3rd party software.  In short, you run the script(s) on the machines you are auditing, and the script writes a series of tags to the Procedure Log, and we use those tags to generate…

Troubleshooting Kaseya K2 Monitor Sets

Troubleshooting Monitor Sets that are Not Responding Monitor sets are an important part of Kaseya’s ability to maintain the health of your servers and workstations. Monitor set can perform three separate tasks,   monitor Windows PerfMon counters (Counter Thresholds), monitor services (Services Check) or monitor a Process (Process Status). Kaseya monitor sets are fairly easy…

Kaseya Views – Workstations but no laptops!

Any of you that have been through one of my training classes know that I LOVE views!  I think they are one of the most under-touted features of Kaseya. For a long time I have had a “View-All Workstations” and “View-All Laptops”, but the workstation view also includes laptops, and often I want to change…

Using Kaseya Agent Icon to send emails

Ever wanted an easy way to get your clients to send you an email when they need support? Why not use the Kaseya icon? Here are the steps: 1. Go to Agent Tab, Configure Agents, and select Agent Menu. 2. In the center area, find the 4th check-box from the top (#1). Check the box,…