We mentioned this in our April Patch Blog, but we wanted to do a separate post to make sure everyone sees and understands the implications of this anomaly. Issue: Some Windows 11 machines with 23H2 are not getting the latest Cumulative Updates (CU). Symptom: The machine will appear to be fully patched, not only to Kaseya but also if you run Windows Update. However, if you run a Hot Fix check for either March or April’s CU, neither is installed. How to locate: We have a script you can find on ClubMSP called Windows 11 – Check Latest Cumulative Update (CU). You create a custom field and then run the script. It will check for either KB5053602 or KB5055528. If you don’t want to download and run the script, you can simply run this PowerShell command either locally or from within LiveConnect: if (Get-HotFix | Where-Object { $_.HotFixID -in @(‘KB5053602’,…
Read More
How to sign up for Kaseya IT Center
This is a common question we run into when people are on trial for IT Center but need to convert it into a paid account. It is important to make sure that you convert your account before the 30 day trial has ended or else you’ll end up in a situation where we have to…
Kaseya K2 For Techs – Technician Training
This is a fantastic new video series by Chris Amori for training technicians on how to use Kaseya in their day-to-day lives.
He has been pouring himself into this training project for some time now. Feel free to listen in or pass this along to your technicians to give them a better understanding of what Kaseya can do for them in day-to-day operations.
Virtual Administrator’s August 2012 Patch Recommendations
9 Security Bulletins were released – 5 Critical and 4 Important We have not uncovered any widespread problems with any of these patches and are releasing all of them. MS12-060 and MS12-054 are the top priority this month. After your next patch cycle completes you should follow up and make sure these are installed. Exchange…
Live Virtual Helpdesk – New Promotional Video
A big shout out to our partners at Live Virtual Helpdesk. They put together this nice promotional video. If you work with them this is a chance to see some of the team and where they operate. Good stuff, worth a quick watch :).
July 2012 Patch Notes: From Jim's Desk
We have not uncovered any widespread problems with any of these patches and are releasing all of them. MS12-043, MS12-044 and MS12-045 are all rated “Critical”. MS12-043 (XML core services bug) is the most important patch this month. It is both publicly disclosed and being exploited. Make sure this one gets installed. Microsoft’s risk assessment…
Specialized Insurance for MSPs and VARs?
Justin Reinmuth spent some time on the phone with me last week to teach us a little bit about Errors and Omissions (E & O) insurance. Managed Service Providers spend a great deal of their time working in high risk scenarios. We work with highly sensitive customer data, we hold their data in our data…
Real-World Alerting Best Practices for MSPs
Our very own Chris Amori presented at Kaseya Connect 2012 by invitation from Kaseya. In true Amori fashion, Chris delivered a presentation that cuts to the heart of using Kaseya in every day life.
The best practices that he speaks about are based off of what we do at Network Depot as well as what we have learned helping partners and through various tech groups that we are involved in.
This 44 minute presentation is well worth a watch if you or your company uses Kaseya on any kind of a regular basis.
Monitoring Hard Drive failures through Kaseya
Does losing client’s data keep you up at night? As a managed services provider, one of our biggest fears is the loss of client’s data. It is probably the single most thing that we worry about and discuss constantly. At Network Depot (our local MSP division), we spend considerable resources monitoring backups to…
Virtual Administrator’s June 2012 Patch Recommendations
We have not uncovered any widespread problems with any of these patches and are releasing all of them. MS12-036 is rated Critical and is a vulnerability in Remote Desktop. After your next patch cycle completes you should follow up and make sure this is installed. This is an RDP vulnerability and only machines with RDP…
Virtual Administrator’s May 2012 Patch Recommendations
Virtual Administrator’s May 2012 Patch Recommendations We have not uncovered any widespread problems with any of these patches and are releasing all of them. A number of MS Office vulnerabilities addressed this month. If you have machines with Office Word 2007 deployed, installing MS12-029 is the top priority. After that MS12-034 is the most concerning…