In our continuous effort to enhance the toolkit of Managed Service Providers (MSPs), we at Virtual Administrator are excited to announce the release of our newest batch of Agent Procedures. These scripts are designed to give you the power to enable or disable the password manager across the most widely used browsers: Chrome, Edge, and Firefox. Understanding the diverse needs of MSPs, we’ve developed both browser-specific and all-in-one solutions to cater to every scenario.
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7 Steps to Troubleshoot Kaseya/Kaspersky Anti-Virus (KAV) Installation Problems
Installing Anti-Virus can often be a little painful. If you are working with Kaspersky (KAV), here are a few basic troubleshooting steps from our Virtual Administrator support Guru, Jim Bulger: 1) Check to see if the install was successful but script timed out before verification After a failed install check the end point for the avp.exe…
Virtual Administrator’s October 2012 Patch Recommendations
7 Security Bulletins were released – 1 Critical and 6 Important We have not uncovered any widespread problems with any of these patches and are releasing all of them. MS12-064 is the top priority this month. After your next patch cycle completes you should follow up and make sure this is installed. MS12-066 and MS12-067…
Check your Kaseya SaaS agent counts!
We recently ran across a combination of events that might lead to your paying for more Kaseya SaaS agents than you need.
Kaseya Patch Management Crash Course – Chris Amori September 25
Chris Amori gives a crash course on Kaseya patch management. He shares his rules of patch management as well as working with Patch status.
Out of Band patch released today – Microsoft Security Bulletin MS12-063
1 Out of Band Security Bulletins were released – 1 Critical Due the urgency of this release we have immediately approved it in all patch policies. SaaS partners managing their own patch policies should consider approving this immediately if not already automatically approved by the Default Approval Status for Critical (High Priority) updates. Exploitability Publically…
Should MSPs Offer Thirty Day Trials?
We had an interesting conversation with one of our clients recently and Chris penned a response which I thought was very much worth sharing with the greater community. The question of the hour is offering trials to your prospects in order to convert them over to clients. Here are Chris’ thoughts on the matter (with…
Virtual Administrator’s September 2012 Patch Recommendations
2 Security Bulletins were released – 0 Critical and 2 Important We have not uncovered any widespread problems with any of these patches and are releasing all of them. Unusually quiet this month, only 2 patches and neither are critical. Windows, Office and Internet Explorer are unaffected this month. No out-of-band updates were released during…
Live Virtual Helpdesk NOC Services – Feat. Live Virtual Helpdesk August 29th
Trevor Nelson, Nick Blozan, and Mitch Cipriano from Live Virtual Helpdesk join Dan Kolansky and Chris Amori from Virtual Administrator to bring you a new NOC offering from Live Virtual Helpdesk.
Stay tuned to learn more!
How to sign up for Kaseya IT Center
This is a common question we run into when people are on trial for IT Center but need to convert it into a paid account. It is important to make sure that you convert your account before the 30 day trial has ended or else you’ll end up in a situation where we have to…
Kaseya K2 For Techs – Technician Training
This is a fantastic new video series by Chris Amori for training technicians on how to use Kaseya in their day-to-day lives.
He has been pouring himself into this training project for some time now. Feel free to listen in or pass this along to your technicians to give them a better understanding of what Kaseya can do for them in day-to-day operations.