We mentioned this in our April Patch Blog, but we wanted to do a separate post to make sure everyone sees and understands the implications of this anomaly. Issue: Some Windows 11 machines with 23H2 are not getting the latest Cumulative Updates (CU). Symptom: The machine will appear to be fully patched, not only to Kaseya but also if you run Windows Update. However, if you run a Hot Fix check for either March or April’s CU, neither is installed. How to locate: We have a script you can find on ClubMSP called Windows 11 – Check Latest Cumulative Update (CU). You create a custom field and then run the script. It will check for either KB5053602 or KB5055528. If you don’t want to download and run the script, you can simply run this PowerShell command either locally or from within LiveConnect: if (Get-HotFix | Where-Object { $_.HotFixID -in @(‘KB5053602’,…
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Virtual Administrator's Rich Forsen (CEO of Network Depot) On Talking Cloud
Rich Forsen, CEO of Network Depot and Chris Amori’s business partner had a short article with Talking Cloud about the Hosted Exchange outage from Intermedia this past week. He had some great things to share and I thought it would be beneficial to post about it here as well. You can view the original article…
August 2013 Patch Recommendations
8 Security Bulletins were released and 2 were “Unreleased” – 3 Critical, 5 Important, and 0 Moderate This Month In Brief We have denied part of MS13-061 update KB2874216 that affects Exchange Server 2013. We have also denied MS13-066. We will release them once Microsoft corrects the problems. MS13-059, MS13-060 and MS13-061 are rated Critical.…
Upgrading to Kaseya IT Essentials from IT Center
Upgrading to IT Essentials is a simple process, just follow the steps below: 1) Check your Kaseya Portal tab to see if “Upgrade” is showing under the “My Account” tab. If you DON’T see it, send us an email and we will enable it for you (sales@virtualadministrator.com) 2) This is IMPORTANT! Whatever day you…
[Webinar] Non-Profit Work In IT Organizations
Join us Friday @ 3pm ET for a webinar on Non-Profit work in IT Organizations. Some of you have probably spoken with Robyn Ilsen since she started helping us with calls here at Virtual Administrator, but many of you are likely entirely unaware of her interaction with Non-profit work here within our company. Robyn spends…
Lenovo NitroPDF Pro: Critical Update
If you have been struggling with Windows Update failing on Lenovo computers, it might be because of a default software install from Lenovo called NitroPDF and associated Nalpeiron License manager. One of our partners, NoWorriesIT, reported to us earlier today that Lenovo’s version 7 of NitroPDF Pro is causing problems with Windows Update. Symptoms from Lenovo’s…
Kaseya Core Training – Part 1
Virtual Administrator’s training on Kaseya has become so popular it is bordering on legendary. Chris Amori has put together a fantastic crash course that has helped well over 1,500 managed services companies get their start over the years. In this video series we will see the first installment of Chris’ training program available publicly to…
July 2013 Patch Recommendations
7 Security Bulletins were released – 6 Critical, 1 Important, and 0 Moderate This Month In Brief We have not uncovered any widespread problems with any of these patches and are releasing all of them. This is an important patch Tuesday. Although the number of bulletins is not remarkable, 6 of the 7 are rated…
LVHD 2013 – Helpdesk and NOC Services
Trevor from Live Virtual Helpdesk came on the line with us a week and a half ago and shared some of what LVHD has been up to in recent months. They have added and fully integrated a NOC solution as well as beefed up their help desk offering. As one of the last virtual help…
[Webinar] HIPAA is here — Legislation Finally Creeping Into The World of Managed Services [Tuesday @ 2pm ET]
*Edit* This was a fantastic call with Justin who explained a great deal about the state of coverage and liability in the industry. You can contact him for more information here. Justin Reinmuth from MR Insurance is going to be speaking this coming Tuesday at 2PM ET about the HIPAA Omnibus ruling that is going…
Kaseya Purchased By Insight Venture Group
Our in-boxes exploded this morning with the news of Insight Venture Capital group purchasing Kaseya. Partners have been wondering what this means for Virtual Administrator and for Kaseya. Of course, during a time of transition like this, things can be uncertain, but we wanted to make sure that all of our partners know that the…