Desktop Access displays security exception when Java 7 Update 51 (Java 7u51) is installed

The latest upgrade to Java causes some problems with the Live Connect remote Desktop Access.   A permanent fix for this will be available in the Winter release (due Jan 31), but in the meantime, you can use the following KB article to work around it:

https://helpdesk.kaseya.com/entries/38176077-Live-Connect-Desktop-Access-displays-security-exception-when-Java-7-Update-51-Java-7u51-is-installed

If you continue to have problems, be sure to open a support ticket with us.