We mentioned this in our April Patch Blog, but we wanted to do a separate post to make sure everyone sees and understands the implications of this anomaly. Issue: Some Windows 11 machines with 23H2 are not getting the latest Cumulative Updates (CU). Symptom: The machine will appear to be fully patched, not only to Kaseya but also if you run Windows Update. However, if you run a Hot Fix check for either March or April’s CU, neither is installed. How to locate: We have a script you can find on ClubMSP called Windows 11 – Check Latest Cumulative Update (CU). You create a custom field and then run the script. It will check for either KB5053602 or KB5055528. If you don’t want to download and run the script, you can simply run this PowerShell command either locally or from within LiveConnect: if (Get-HotFix | Where-Object { $_.HotFixID -in @(‘KB5053602’,…
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Virtual Administrator's December 2012 Patch Recommendations
7 Security Bulletins were released – 5 Critical, 2 Important, and 0 Moderate We have not uncovered any widespread problems with any of these patches and are releasing all of them. Noteworthy Patch News Of the 5 critical patches released MS12-077 should be the top priority. This Internet Explorer flaw affects all versions however it…
Virtual Administrator’s November 2012 Patch Recommendations
6 Security Bulletins were released – 4 Critical, 1 Important, and 1 Moderate We have not uncovered any widespread problems with any of these patches and are releasing all of them. Noteworthy Patch News Critical update MS12-071 for Internet Explorer is the top priority this month. However the problem only affects IE 9 so the…
7 Steps to Troubleshoot Kaseya/Kaspersky Anti-Virus (KAV) Installation Problems
Installing Anti-Virus can often be a little painful. If you are working with Kaspersky (KAV), here are a few basic troubleshooting steps from our Virtual Administrator support Guru, Jim Bulger: 1) Check to see if the install was successful but script timed out before verification After a failed install check the end point for the avp.exe…
Virtual Administrator’s October 2012 Patch Recommendations
7 Security Bulletins were released – 1 Critical and 6 Important We have not uncovered any widespread problems with any of these patches and are releasing all of them. MS12-064 is the top priority this month. After your next patch cycle completes you should follow up and make sure this is installed. MS12-066 and MS12-067…
Check your Kaseya SaaS agent counts!
We recently ran across a combination of events that might lead to your paying for more Kaseya SaaS agents than you need.
Kaseya Patch Management Crash Course – Chris Amori September 25
Chris Amori gives a crash course on Kaseya patch management. He shares his rules of patch management as well as working with Patch status.
Out of Band patch released today – Microsoft Security Bulletin MS12-063
1 Out of Band Security Bulletins were released – 1 Critical Due the urgency of this release we have immediately approved it in all patch policies. SaaS partners managing their own patch policies should consider approving this immediately if not already automatically approved by the Default Approval Status for Critical (High Priority) updates. Exploitability Publically…
Should MSPs Offer Thirty Day Trials?
We had an interesting conversation with one of our clients recently and Chris penned a response which I thought was very much worth sharing with the greater community. The question of the hour is offering trials to your prospects in order to convert them over to clients. Here are Chris’ thoughts on the matter (with…
Virtual Administrator’s September 2012 Patch Recommendations
2 Security Bulletins were released – 0 Critical and 2 Important We have not uncovered any widespread problems with any of these patches and are releasing all of them. Unusually quiet this month, only 2 patches and neither are critical. Windows, Office and Internet Explorer are unaffected this month. No out-of-band updates were released during…
Live Virtual Helpdesk NOC Services – Feat. Live Virtual Helpdesk August 29th
Trevor Nelson, Nick Blozan, and Mitch Cipriano from Live Virtual Helpdesk join Dan Kolansky and Chris Amori from Virtual Administrator to bring you a new NOC offering from Live Virtual Helpdesk.
Stay tuned to learn more!