Dan Kolansky

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Time Tracking 101 -- Why and what to track for MSPs

Time Tracking for IT: 101

Time tracking is one of those things that everyone is expected to know but few really talk about. I saw a discussion about this pop up on reddit this week and while the discussion hasn’t had a ton of interaction just yet, I thought it might be worth to take a closer look at the…

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Overcoming the Fear of Selling Managed Services – 7 Tips To Selling As a Small MSP

Overcoming the Fear of Selling Managed Services – 7 Tips To Selling As a Small MSP

An MSP will not grow without customers. And customers will not buy unless you sell them on Managed Services. If you’re a small MSP you are probably wondering how to best sell your service. I have been running a professional services small business of some kind or another for decades now, and what I have…

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5 Ideas on how to train your customers to email tickets instead of calling in

5 Ideas On How to Train Your Customers To Email Tickets Instead of Call

Your customers want a dedicated resource to help with their technical troubles. Who wouldn’t? I can certainly appreciate wanting immediate support when I’m struggling. But as an MSPs, you need to be an expert at resource management. And two of the most expensive resources for MSPs are telephone and/or in-person support. Before I dive into…

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Behind the Scenes — A Day in the Life of Virtual Administrator

Virtual Administrator is a unique animal compared to most other companies. Since we are often working as the middle-man our company is dealing with vendors and clients alike on a daily basis. Most of this occurs through our support board. I figured I’d share some (generalized) tickets that we have open right now so you…

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What is “Managed Services”?

Managed Services is one of those things that IT People know about as a title but most don’t really spend the time to really grasp. Chances are, you are probably fairly competent in working with computers. Perhaps you are skilled in fixing broken machines, setting up networks, and/or security and business continuity. Managed services kind…

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Review

The Secret To Incredible Testimonials for your MSP

“Get Testimonials”, “Build Authority”, “Become an Influencer”. These silly little business quips that make their way into every startup self-help book all sound great but they leave out a difficult step in the process. You know, the part of HOW you actually do it. Usually when we write blog posts we share some technical information,…

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