Monitoring Hard Drive failures through Kaseya
Does losing client’s data keep you up at night? As a managed services provider, one of our biggest fears is the loss of client’s data. It is probably the single most thing that we worry about and discuss constantly. At Network Depot (our local MSP division), we spend considerable resources monitoring backups to…
Virtual Administrator's March 2012 Patch Recommendations
We have not uncovered any widespread problems with any of these patches and are releasing all of them. MS12-020 is rated Critical. After your next patch cycle completes you should follow up and make sure this is installed. This is an RDP vulnerability and only machines with this enabled are at risk. Although this was…
Kaseya KLC Rocks! (no I haven't been drinking!)
Give Kaseya Live Connect (KLC) another try. I know you are probably thinking I have gone off the deep end, the Kaseya community site has plenty of messages about problems with KLC, and I have written several blog articles about how to make it more efficient, but something happened a few weeks ago that…
Give Your Clients Remote Control Access To Their System Using Kaseya
In version 6.2, Kaseya allowed SaaS partners to give their users access to their machines. Follow the easy instructions below to provide your clients more value from your service. Click on Agent Tab (Button #1) Go to Configure Agents-> Portal Access (#2). Select the computer you wish to give remote access to (#3) Give them…
Kaseya releases Kaseya AV 1.2 (KAV)
Kaseya has released the next update to their Kaspersky implementation in their RMM tool. KAV 1.2 bring, among other things, server support.
Troubleshooting Kaseya Live Connect (KLC)
Things to try when Kaseya Live Connect (KLC) doesn’t seem to be working… In July I wrote a blog article about how to improve the performance of KLC by pre-installing the KLC modules on a scheduled basis. With the release of 6.2, this is still a best practice. If you have your own on-premise KServer…