Help Documentation


Adding Activation keys to SonicWall GMS in 8 easy steps

We sometimes get asked to move the SonicWall back to the partner’s MySonicWall account so they can add an activation key, but in reality you should be able to add your own keys, even while the firewall is inside Virtual Administrator’s GMS MySonicWall account.   Just follow the instructions below: 1. Take note of the current Subscription…

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8-Steps Troubleshooting Kaseya Live Connect (KLC) Post-6.5

After the 6.5 upgrade, some users experienced problems connecting to Live Connect (KLC).  The purpose of this blog post is to document what steps you should take before contacting support. 1.  Upgrade your Agent After the upgrade, all agents should have been upgraded to 6.5.   Go to Agent Tab, Upgrade Version, Update Agent, and verify…

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Desktop Access displays security exception when Java 7 Update 51 (Java 7u51) is installed

The latest upgrade to Java causes some problems with the Live Connect remote Desktop Access.   A permanent fix for this will be available in the Winter release (due Jan 31), but in the meantime, you can use the following KB article to work around it: If you continue to have problems, be sure…

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Upgrading to Kaseya IT Essentials from IT Center

Upgrading to IT Essentials is a simple process, just follow the steps below: 1)        Check your Kaseya Portal tab to see if “Upgrade” is showing under the “My Account” tab. If you DON’T see it, send us an email and we will enable it for you (   2)      This is IMPORTANT!     Whatever day you…

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