Continuing Education

Kaseya’s Kaspersky Anti-Virus (KAV) will not automatically update/upgrade to the latest version.  While virus definitions are updated automatically, the software itself requires manual updating. Verifying that KAV is up-to-date can be a little confusing.  KAV 1.4 was released in October and replaced KAV 1.3.  The older version is identified as “Kaspersky Anti-Virus 2010” (Kaspersky 9)…

Installing Anti-Virus can often be a little painful.  If you are working with Kaspersky (KAV), here are a few basic troubleshooting steps from our Virtual Administrator support Guru,  Jim Bulger: 1)    Check to see if the install was successful but script timed out before verification  After a failed install check the end point for the avp.exe…

Our very own Chris Amori presented at Kaseya Connect 2012 by invitation from Kaseya. In true Amori fashion, Chris delivered a presentation that cuts to the heart of using Kaseya in every day life.

The best practices that he speaks about are based off of what we do at Network Depot as well as what we have learned helping partners and through various tech groups that we are involved in.

This 44 minute presentation is well worth a watch if you or your company uses Kaseya on any kind of a regular basis.

Does losing client’s data keep you up at night? As a managed services provider, one of our biggest fears is the loss of client’s data.  It is probably the single most thing that we worry about and discuss constantly.     At Network Depot (our local MSP division), we spend considerable resources monitoring backups to…

Give Kaseya Live Connect (KLC) another try.   I know you are probably thinking I have gone off the deep end, the Kaseya community site has plenty of messages about problems with KLC, and I have written several blog articles about how to make it more efficient, but something happened a few weeks ago that…

In version 6.2, Kaseya allowed SaaS partners to give their users access to their machines.  Follow the easy instructions below to provide your clients more value from your service. Click on Agent Tab (Button #1) Go to Configure Agents-> Portal Access (#2). Select the computer you wish to give remote access to (#3) Give them…