Behind the Scenes — A Day in the Life of Virtual Administrator
Virtual Administrator is a unique animal compared to most other companies. Since we are often working as the middle-man our company is dealing with vendors and clients alike on a daily basis. Most of this occurs through our support board. I figured I’d share some (generalized) tickets that we have open right now so you…
What is “Managed Services”?
Managed Services is one of those things that IT People know about as a title but most don’t really spend the time to really grasp. Chances are, you are probably fairly competent in working with computers. Perhaps you are skilled in fixing broken machines, setting up networks, and/or security and business continuity. Managed services kind…
The Secret To Incredible Testimonials for your MSP
“Get Testimonials”, “Build Authority”, “Become an Influencer”. These silly little business quips that make their way into every startup self-help book all sound great but they leave out a difficult step in the process. You know, the part of HOW you actually do it. Usually when we write blog posts we share some technical information,…
Managing Local Admin passwords with Kaseya
One of the challenges we had on our MSP side is dealing with how to setup and manage a local admin account that can be used by our techs. Historically there are a few ways to handle this. Use a Domain Admin account. – This is fine in most cases, since the Domain Admin is…
Protect Against Phishing with a Creative Mailprotector Filtering Rule
These days it can be difficult to see the difference between real and fake emails. Spammers, hackers, and phishing have gotten more and more sophisticated. Now, instead of sending casual “You got money from a Nigerian prince” emails, malicious senders are starting to research their targets and send much more believable emails. They’ll probe for…
Controlling Notification Emails From Mailprotector
By default Mailprotector sends notifications up to three times per day depending on if new spam is waiting in the quarantine for you. This can add up rapidly if you have several distribution lists associated with your account since, by default, you’ll get a notification for each distribution list along with your email account. Controlling…