kaseya

Kaseya’s Copy Settings function is often overlooked, but is a very powerful way to make bulk changes to one or more agents.     Read below to learn about how to use this function in different use cases. Use Case #1 –  “Oops..  I installed the wrong template on a machine!” Hey, don’t sweat it,…

Kaseya makes it easy to add or replace email addresses on specific alerts and monitor sets.     They can be changed down to the specific machine and specific alert.    While none of these changes are difficult, some (like changing Event Set Alerts) are a little tedious, but hopefully the instructions below will help.…

Kaseya’s Kaspersky Anti-Virus (KAV) will not automatically update/upgrade to the latest version.  While virus definitions are updated automatically, the software itself requires manual updating. Verifying that KAV is up-to-date can be a little confusing.  KAV 1.4 was released in October and replaced KAV 1.3.  The older version is identified as “Kaspersky Anti-Virus 2010” (Kaspersky 9)…

Installing Anti-Virus can often be a little painful.  If you are working with Kaspersky (KAV), here are a few basic troubleshooting steps from our Virtual Administrator support Guru,  Jim Bulger: 1)    Check to see if the install was successful but script timed out before verification  After a failed install check the end point for the avp.exe…

Chris Amori gives a crash course on Kaseya patch management. He shares his rules of patch management as well as working with Patch status.

Trevor Nelson, Nick Blozan, and Mitch Cipriano from Live Virtual Helpdesk join Dan Kolansky and Chris Amori from Virtual Administrator to bring you a new NOC offering from Live Virtual Helpdesk.

Stay tuned to learn more!