Blog

This is a common question we run into when people are on trial for IT Center but need to convert it into a paid account. It is important to make sure that you convert your account before the 30 day trial has ended or else you’ll end up in a situation where we have to…

This is a fantastic new video series by Chris Amori for training technicians on how to use Kaseya in their day-to-day lives.

He has been pouring himself into this training project for some time now. Feel free to listen in or pass this along to your technicians to give them a better understanding of what Kaseya can do for them in day-to-day operations.

9 Security Bulletins were released – 5 Critical and 4 Important We have not uncovered any widespread problems with any of these patches and are releasing all of them. MS12-060 and MS12-054 are the top priority this month. After your next patch cycle completes you should follow up and make sure these are installed. Exchange…

A big shout out to our partners at Live Virtual Helpdesk. They put together this nice promotional video. If you work with them this is a chance to see some of the team and where they operate. Good stuff, worth a quick watch :).

We have not uncovered any widespread problems with any of these patches and are releasing all of them. MS12-043, MS12-044 and MS12-045 are all rated “Critical”.  MS12-043 (XML core services bug) is the most important patch this month. It is both publicly disclosed and being exploited. Make sure this one gets installed. Microsoft’s risk assessment…

Justin Reinmuth spent some time on the phone with me last week to teach us a little bit about Errors and Omissions (E & O) insurance. Managed Service Providers spend a great deal of their time working in high risk scenarios. We work with highly sensitive customer data, we hold their data in our data…