8-Steps Troubleshooting Kaseya Live Connect (KLC) Post-6.5
After the 6.5 upgrade, some users experienced problems connecting to Live Connect (KLC). The purpose of this blog post is to document what steps you should take before contacting support. 1. Upgrade your Agent After the upgrade, all agents should have been upgraded to 6.5. Go to Agent Tab, Upgrade Version, Update Agent, and verify…
Virtual Administrator’s March 2014 Patch Recommendations
We have not uncovered any widespread problems with any of these patches and are releasing all of them.
MS14-012 and MS14-013 are rated Critical. After your next patch cycle completes you should follow up and make sure these are installed. The top priority this month is MS14-012. It affects all versions of Internet Explorer and was reported in February (http://technet.microsoft.com/en-us/security/advisory/2934088). MS14-015 is rated Important and patches the Windows Kernel Driver sub-system. There have been some isolated reports of MS14-015 (KB2930275) causing problems with Vista machines but these reports have not been corroborated. If you do have problems with Vista machines after patching this is most likely suspect.
Virtual Administrator’s February 2014 Patch Recommendations
7 Security Bulletins were released – 4 Critical, 3 Important, and 0 Moderate – This Month In Brief – We have not uncovered any widespread problems with any of these patches and are releasing all of them.
MS14-010 should be your priority. It addresses 24 vulnerabilities in Internet Explorer (IE6-IE11). MS14-007 is a Direct2D vulnerability that can trigger remote code execution by opening a malicious website in Internet Explorer or opening an email attachment. MS14-011 patches a vulnerability in the VBScript scripting engine.
Third Party Updates – January 31 2014
Updates for this week include: Flash Firefox / Chrome, Flash IE, Adobe Air, Adobe Reader, Java, Notepad++, Foxit Reader, Chrome, Ccleaner
Desktop Access displays security exception when Java 7 Update 51 (Java 7u51) is installed
The latest upgrade to Java causes some problems with the Live Connect remote Desktop Access. A permanent fix for this will be available in the Winter release (due Jan 31), but in the meantime, you can use the following KB article to work around it: https://helpdesk.kaseya.com/entries/38176077-Live-Connect-Desktop-Access-displays-security-exception-when-Java-7-Update-51-Java-7u51-is-installed If you continue to have problems, be sure…
Kaseya Scripting 101
Chris Amori gets started with an overview of Agent Procedures (scripts) in this Kaseya Agent Procedures for Beginners video. Join him as he runs us through the basics of importing, executing, finding, and working with scripts. [evp t=lock lock=”training”] [/evp]