Go!Manage MSP Remote Management

Go!Manage is a complete Remote Management solution that includes features from Kaseya, Webroot, Kaspersky, CCleaner, Ninite, our own home-brewed MSP automation scripts, and more. Read more for details...

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Powered By Kaseya

At the heart of Go!Manage is our favorite RMM tool, Kaseya. Configured and ready to go from day one, we deliver this powerful technology on Virtual Administrator servers which are hosted and maintained in the US (Herndon, VA).

Easily perform patch scans; monitor servers, laptops, and workstations; utilize our advanced alerting setup; build complex (or simple) reports; and use a powerful remote support utility to deliver a complete Managed Services Solution.

Rapid Deployment of Third Party Software

With the combination of Ninite and ClubMSP. You can rapidly deploy and update a swath of third party applications your clients will use on their PCs. Quickly differentiate yourself from your competition by defending from threats through applications like Adobe Reader, Adobe Flash, Desktop Browsers, and other software.

Your Choice of Anti-Virus

We offer two choices of Anti-Virus. Kaspersky has been an industry standard for years now, or the younger, more hip AV Webroot. Both options are light on CPU usage and utilize unique ways to protect your clients.

You can choose per machine so don't be afraid to mix-and-match.

Already have your own AV solution? No problem! Kaseya offers alerting features so you can build monitors for your own AV solution (assuming it writes to the Windows Security Log).

Monthly Patch Approvals Done For You

Spend less time researching the hard stuff. Every month on the Friday following Microsoft’s patch Tuesday, our team will review the status of the patches released and approve or deny them based on if they are safe for use on your machine. We also publish a patch document with details on which patches were approved or denied.

See the latest patch blogs here.

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Virtual Administrator Terms and Conditions
- Suitability. Customer hereby understands that it is responsible for satisfying itself as to the suitability of VA Partner Program for the purposes for which Services are purchased or sold.
- Limitation of Liability; No Consequential Damages. NEITHER NETWORK DEPOT, LLC (ND, LLC) NOR ITS SUPPLIERS SHALL BE LIABLE TO PARTNER OR ANY THIRD PARTY FOR SPECIAL, CONSEQUENTIAL, INCIDENTAL, INDIRECT, TORT OR COVER DAMAGES OF ANY KIND, INCLUDING, WITHOUT LIMITATION, DAMAGES RESULTING FROM THE USE OR INABILITY TO USE THE SERVICES, DELAY OF DELIVERY AND IMPLEMENTATION OR LOSS OF PROFITS, DATA, BUSINESS OR GOODWILL, WHETHER OR NOT SUCH PARTY HAS BEEN ADVISED OR IS AWARE OF THE POSSIBILITY OF SUCH DAMAGES. ND LLC’S LIABILITY FOR ALL CLAIMS OF ANY KIND ARISING OUT OF OR RELATING TO THIS AGREEMENT SHALL IN NO EVENT EXCEED THE ACTUAL AMOUNTS ALREADY PAID BY CUSTOMER TO ND, LLC FOR THE SERVICES GIVING RISE TO SUCH DAMAGES IN THE PRIOR THREE MONTH PERIOD. Notwithstanding the foregoing, ND, LLC shall have no liability to Customer whatsoever as a result of (i) the discontinuance, unavailability or failure of any Services, (ii) any adjustments by ND, LLC to the terms and conditions of any Services, (iii) the failure by ND LLC to accept any prospective Customer or any order for Services or (iv) the failure by ND LLC to provide or to continue to provide any Services to Customer due to termination or assignment of such Customer’s agreement with ND, LLC.
- Force Majeure Events. Neither Party shall be liable for any failure to perform any of its obligations hereunder (other than payment of money) which results from acts of God, the elements, fire, flood, component shortages, force majeure, riot, insurrection, industrial dispute, accident, war, acts of terrorism, embargoes, legal restrictions, utility or communications failures or interruptions, failures of third party vendors, Internet slow-downs or failures, computer hackers or any other cause beyond the control of the Party.
- Payment for Services. Payment for all services is done via credit card. Credit card will be collected upon completion of trials, or up-front for those services without a trial. Invoices are emailed at the end of the month. Partner has at least 5 days to review the invoice and notify ND, LLC of any discrepancies. After 5 days the invoice is considered accepted and will be charged. Accounts not settled within 10 days of invoice date are subject to cancellation.
- Cancellation of Services. All services are sold on a month to month basis unless noted. Partner agrees to notify ND, LLC in writing at least 30 days prior to cancelling service. Failure to provide adequate notification may result in additional charges.Additional Service Specific Cancellation Policies:
  - Live Virtual Help Desk – any cancellation of service requires a 30 days’ written notice. Last bill may be pro-rated for remaining days at the discretion of Virtual Administrator.
  - SonicWall GMS - For the Gold program, billing will continue until the firewall stops sending SysLog data to our server.
  - Intronis - accounts are assessed on the 20th of each month. Billing cannot be adjusted for the same month after the 20th of the month.
  - MailProtector – Some MailProtector account are billed in arrears, so there may be 1 additional final bill after cancellation of services.
- Non-Disclosure and Copyright. Partner agrees that all information, pricing, scripts, methods, literature, or any other content is the property of Network Depot, LLC (dba Virtual Administrator). Partner agrees not to share or publish any of this information without the express consent of ND, LLC, even if such information is available publicly. Partner agrees that all scripts, monitor sets, templates, event sets and/or reports are the property of Network Depot, LLC and its affiliates, and is not to be used outside of Virtual Administrator’s servers and programs. Using content on a non-Virtual Administrator related server is expressly prohibited, unless approved in writing by Virtual Administrator.
- Agreement to third party terms and conditions. By using a third party cloud services through Virtual Administrator, the Partner agrees to abide by any legal documentation associated with that vendor. Links can be found below:
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Frequently Asked Questions

Is Kaspersky or Webroot Better?

Kaspersky and Webroot are both considered "Anti-Virus" solutions but they operate quite differently from each other. Unfortunately, it is impossible to say if one or the other is better but instead it is best to pick the right one for each situation you find yourself. This is why we try to offer choices when it comes to AV product choose.
You can always reach out to us to ask which one is best for your situation if you need help deciding.
Can I integrate this with my PSA software?

If you use Kaseya BMS: We are putting together a Go!Manage solution which will support Kaseya BMS. Our default Go!Manage plan doesn't connect via API with Kaseya BMS.
If you use Connectwise: We have written custom software to integrate Kaseya with Connectwise.
Other PSA applications can be loosely integrated by sending alerts via email through the service desk.
What is your pricing?

Our team offers competitive pricing for Kaseya. While we don't publish our pricing you can reach out to our sales team to request a custom quote for your needs. We can quote on as few as one agent and as many as tens of thousands. Our team subscribes to the pay-as-you-grow philosophy to ensure that you only are paying for what you need.
What if I have my own AV software?

You are not required to use our Anti-Virus solutions with Kaseya. You can continue using your own AV software and may even be able to get Kaseya to monitor the software via event log alerts.
Through our Hosted Kaseya Silver program you can unbundle everything and not pay for our Anti-Virus license.
Is Kaseya complicated?

Kaseya is one of the most powerful MSP automation tools on the market. With the options the software provides there is a level of complication that comes along with it. Thankfully we offer training solutions for all our partners as part of the Go!Manage program. We pre-setup the software to work well for you and combined with training you'll be off to the races with very little effort.
After you get rolling, that is when the real setup begins because you will find Kaseya can be made to do almost anything for your MSP. Utilize the training we offer to help tailor Kaseya to your unique needs and let it do the heavy lifting for you.
Where do I find scripts for Kaseya?

ClubMSP is our script library and is available as part of our Go!Manage program. Or available as a standalone option which you can sign up for if you have your own Kaseya server.
Will you do the management for me?

In certain special situations we can work out a custom management plan with your business if you're looking for a Kaseya server admin. We price per-agent and will take care of a specific list of Kaseya related tasks. If you want more information then please reach out and contact us.

See Our Other Services

Mailprotector – Industry Leading Mail Filtering and Encryption Software

Mailprotector is a class leading email filtering, encryption, and hosting service that allows you to quickly setup and deploy email filtering and encryption to your clients. Mailprotector is compatible with both Office 365 and G Suite, giving you the tools to take control of your cloud email and provide the best service to your end-users.

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SonicWall GMS — SonicWall Purchasing and Management Program

Virtual Administrator makes SonicWall management easy with our hosted GMS platform. Quickly deploy a competitive Managed Security solution with reporting and remote management, powered by SonicWall!

Intronis – Start Your Backup Business

Superpower Your Backup Business For Massive Profits and Ecstatic Customers! Backing up client data can be a huge responsibility but it is one of the most profitable businesses in existence today. Finding the right backup tool is not just a question of price, but primarily a question of reliability and management. Be there for your customers in a way that no one has been there for them before.

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Neushield

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Go!Manage MSP Remote Management

Powered By Kaseya

Rapid Deployment of Third Party Software

Your Choice of Anti-Virus