Monitoring

Real-World Alerting Best Practices for MSPs

Published July 11, 2012 | By Dan Kolansky

Our very own Chris Amori presented at Kaseya Connect 2012 by invitation from Kaseya. In true Amori fashion, Chris delivered a presentation that cuts to the heart of using Kaseya in every day life.The best practices that he speaks about are based off of what we do at Network Depot as well as what we have learned helping partners and through various tech groups that we are involved in.This 44 minute presentation is well worth a watch if you or your company uses Kaseya on any kind of a regular basis. Continue reading →

Posted in Blog | Tagged alerting, best practices, chris amori, kaseya, Kaseya Connect, Monitoring | 2 Comments

Monitoring Hard Drive failures through Kaseya

Published June 25, 2012 | By Chris Amori

Does losing client’s data keep you up at night?

As a managed services provider, one of our biggest fears is loss of client’s data. It is probably the single most thing that we worry about and discuss constantly. At Network Depot (our local MSP division), we spend considerable resources monitoring backups to ensure that if a disaster strikes, we will be prepared.

One of the things that seems to have eluded us, is the consistent monitoring of server hard drive failures. From time to time we notice an array that has a degraded or failed drive, but we were not getting notified via the standard event set monitors.

A few months ago we figured out what was happening. It turns out that Dell and HP seem to think that a degraded drive is NOT a ERROR event type, it only merits a WARNING, and we weren’t paying attention to warnings. Continue reading →