Does losing client’s data keep you up at night?
As a managed services provider, one of our biggest fears is loss of client’s data. It is probably the single most thing that we worry about and discuss constantly. At Network Depot (our local MSP division), we spend considerable resources monitoring backups to ensure that if a disaster strikes, we will be prepared.
One of the things that seems to have eluded us, is the consistent monitoring of server hard drive failures. From time to time we notice an array that has a degraded or failed drive, but we were not getting notified via the standard event set monitors.
A few months ago we figured out what was happening. It turns out that Dell and HP seem to think that a degraded drive is NOT a ERROR event type, it only merits a WARNING, and we weren’t paying attention to warnings. Continue reading →