Make Your Customers Think Your Company is 50 People Strong Providing 24/7 Support by Outsourcing To Live Virtual Helpdesk.
When you’re on the verge of needing more dedicated resources to handle tickets, but aren’t quite ready to hire someone new just yet, Live Virtual Helpdesk steps in to save the day! With 24/7 support and a ear to the pulse of the MSP world, Live Virtual Helpdesk will help you with IT outsourcing.
Less Work For You
Within 180 seconds of your customer calling with a support request they will be on the phone with a technician who can help them with their problem. Live Virtual Help Desk has a 90% call closure rate with non-breakfix issues (i.e. failing operating systems and severe virus infections are considered break-fix).
Bottom line: most tech support requests will be solved before your phone ever rings. This means more time for you to focus on the things that matter, like getting new clients, and less time spent dealing with mundane computer support tasks. It also means happier clients because they will get instant support all the time, every time
Your Client’s Will Feel Cared For
All of those early morning and late night phone calls which you used to field and exhaust yourself with, or used to ignore until business hours will no longer be an issue. Forget about worrying if your customers are feeling ignored. Live Virtual Help Desk picks up the phone, no matter the time of day. They will make sure that your customers know they are being cared for, even in the dead of night.
You’ll be able to quickly out-manuver your competition by showing new prospects and customers that you can take care of them 24/7. Not only that, but you’ll also get a good night’s sleep in the process!
Deliver Quick Remote Support
By coupling Live Virtual Help Desk service with our powerful Kaseya RMM tool (or equivalent), our MSP help desk support agents will be able to instantly see what is going on with your customer’s computer on the call. This means faster support, remote control abilities, and a quick resolution to many common problems which may arise.
You Are Always In The Loop
Live Virtual Help Desk agents update your company’s PSA after every support session. This means that you are always in the know about what is happening with every one of your clients as the issues are occurring. You will be able to quickly reference every interaction LVHD has had with your client. This will give you valuable insight regarding how to best service your client when you are working with them directly. Your MSP will also be able to quickly see all the issues which are happening on that customer’s computers as they are resolved.
No More “He Said, She Said”
Live Virtual Help Desk agents take ownership of every support request which comes into the system. They will even handoff a support call to a third party vendor on behalf of the client to ensure that there is a closed loop support system.
Get Started Today
It is simple and easy to get started with Live Virtual Helpdesk. Simply click the button below and you’ll be taken to our signup page where you’ll begin the process to getting started with LVHD.
|Type of Machine||NOC Watch*||NOC Manage*|
|Server||$12 / Month||$35 / Month|
|Workstation||$3 / Month||N/A|
|Network Device||$8 / Month||$25 / Month|
* There is a setup fee per device equal to first month’s fees. LVHD uses your RMM tool.
Reactive 24×7 Helpdesk
|Type of Machine||Reactive Helpdesk 5-49 Seats||Reactive Helpdesk 50+ Seats|
|Server||$14.95 / Month||$13.95 / Month|
|Workstation||$14.95 / Month||$13.95 / Month|
All prices are per unit per month. There is a one-time $97 setup fee to setup your company. LVHD supports ConnectWise and AutoTask, or you can use their internal ticketing system.