Virtual Administrator Blog

MSP News, Resources, And Tips

Why Can’t MSPs Ever Seem To Sell Cloud Services?

Why Can’t MSPs Ever Seem To Sell Cloud Services?

Cloud Services and Managed Services seem like they would be two products that work hand in hand to provide a killer experience to your clients. By coupling cloud and managed services you can cover your client end-to-end from email, document sharing, remote access, and more. More often, though, it seems that, at least from a…Continue Reading

When to (NOT) Outsource Your Helpdesk

When to (NOT) Outsource Your Helpdesk

For those of you who don’t know, we worked as a channel partner with Live Virtual Helpdesk for several years in the past. They are a good helpdesk solution and we still forward partners to them when they’re considering outsourcing or augmenting their internal helpdesk. I still get calls even though we stopped directly offering…Continue Reading

Things to consider when getting your first PSA

One of the first major decisions every MSP must face is what to do with all the information they collect, and how to track and bill for the tasks that their clients need. Relying on email and calendar entries, or scribbling down phone numbers and IP addresses on various unlabeled sticky notes strewn around the…Continue Reading

Slow/Inaccurate Kaseya Patch Scans with Windows 7 SP1

To avoid problems with patching Windows 7 SP1 machines,  Virtual Administrator is recommending running both of these agent procedures on all Windows 7 SP1 machines that have older versions of the Windows Update Client.   Those of you that are on VA’s on-prem KServers, can locate the scripts in the VA Scripts-> Patch Deployment folder.  Everyone…Continue Reading

[Webinar Replay] How to run a successful Workspace as a Service (WaaS) program

Scott Bechtold from CloudJumper was willing to spend some time with our partners and do a Q&A style webinar where he answers all kinds of questions related to running a Workspace as a Service program. Learn Scott’s experience pricing the workspaces, finding new clients, selling the benefits of a service such as this, and more.…Continue Reading

Managing Java updates through Kaseya

Have you been struggling to keep Java up to date?   What about removing old, vulnerable versions?    This has been a big pain for us, but I am pleased to announce our new 2016 Java Install/Update script for Kaseya. We have spent over 150 hours struggling to deal with this issue.   The old installers we had…Continue Reading

Virtual Administrator’s February 2016 Patch Recommendations

13 Security Bulletins were released – 6 Critical, 7 Important, and 0 Moderate This Month In Brief We have not uncovered any widespread problems with any of this month’s Security Bulletins and are releasing all of them. Denied Non-Security Bulletin Updates: KB3123862 has been denied MS16-009, MS16-011, MS16-012, MS16-013, MS16-015 and MS16-022 are rated Critical.…Continue Reading

Copyright © 2007-2017 Network Depot LLC DBA Virtual Administrator. All Rights Reserved.