Chris

Desktop Access displays security exception when Java 7 Update 51 (Java 7u51) is installed

The latest upgrade to Java causes some problems with the Live Connect remote Desktop Access.   A permanent fix for this will be available in the Winter release (due Jan 31), but in the meantime, you can use the following KB article to work around it: https://helpdesk.kaseya.com/entries/38176077-Live-Connect-Desktop-Access-displays-security-exception-when-Java-7-Update-51-Java-7u51-is-installed If you continue to have problems, be sure…

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What are your Windows XP End of Life plans?

  Hopefully you know by now that Microsoft is going to end support for Windows XP on April 8th,  the same goes for Office 2003, and I even saw a post that Microsoft will no longer provide Microsoft Security Essentials as a download (although not clear if updates will continue, or just new downloads?). Across…

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How to go live with Virtual Administrator's IT Essentials

We often get asked “After my trial period is over, how do I get started?”, so I thought I would share with you the steps! Going live with Virtual Administrator’s IT Essentials is easy, just follow the steps below. As you get near the end of your trial, you will get some emails to remind…

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How to save money and even get some FREE agents with Kaseya’s IT Essentials

Here is a quick tip on how to save some money and at the same time get some free agents on your IT Center/Essentials account. It all has to do with price breaks. Kaseya’s IT Center/Essentials is sold on-demand with no commitments or requirements.  You can change the quantities at any time and the price…

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Kaseya IT Essentials – How to increase licenses

Ever wonder why your new Kaseya SaaS agents don’t fully check-in?    9 times out of 10 it is because you don’t have enough licenses to accommodate the new agents.   The symptom is the agents will show up on your portal as a template (little orange square)  To fix this, all you need to…

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Creating new user or administrator in Kaseya

Every user in Kaseya should have their own log in, but you don’t always want to give these users the same rights (called “Roles“), or give them the ability to see the same groups of machines (called “Scopes“), so this post will show you the basics on how to create your own Kaseya users or…

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